Senior Customer Service Representative

Motion Industries (MOT); Lethbridge; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Canada to respond to complex inquiries, provide quotes, and place orders. You will negotiate pricing to optimize gross profit while maintaining strong customer relationships and accurate order processing.

The role emphasizes accurate product knowledge, multi-tasking, and coaching of less experienced staff within a results-driven team environment.

Qualifications

• High school diploma or GED plus 5+ years of related experience.
• Strong communication and negotiation abilities.
• Solid understanding of products and services offered by Motion Industries.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds relationships to drive repeat business and improve processes.
• Orders items to maintain appropriate inventory levels for customers.
• Expedites backorders and pulls inventory for shipment to customers.
• Determines most cost-effective shipping methods for orders.
• May handle customer returns and support junior staff in addressing needs.

Skills

Reliability, organization, attention

Excellent communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

SUMMARYUnder limited supervision, the Senior Customer Service Representative responds tocustomer inquires and places customer orders to ensure customer expectations areaccurately determined and met. This role has in-depth knowledge of the company'sproducts and services. The Senior Customer Service Representative develops andbroadens relationships with customers to fully understand needs and wants. This roleprovides guidance and advice to less experienced Customer Service Representatives.JOB DUTIESResponds to complex customer inquires regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May be assigned to one customer.Provides coaching, guidance, and direction to less experienced Customer Service Representatives.Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.May be responsible for quality and/or safety in the branch.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Excellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Excellent computer skills.Excellent negotiation skills.Strong product knowledge.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.