Senior Customer Service Agent

Nortera Foods Inc.; Brossard; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

Telemedicine benefits

RRSP with employer contribution

Volunteer day at employer’s expense

Job summary

Nortera Foods Inc. in Brossard is seeking an experienced Customer Service professional to support North American sales with order processing, invoicing, and cross-functional coordination.

You will work with warehouses, production and logistics to ensure timely order delivery, accurate invoicing, and exceptional client service across Canada and the U.S. Fluency in French and English and a proactive attitude are essential.

Qualifications

• Minimum 5 years of experience in a customer service environment.
• Knowledge of the Office and Google suite.
• Autonomy, resourcefulness and curiosity.
• Team spirit.
• Customer and solution oriented attitude.
• Excellent oral and written communication skills in French and English (North America).

Responsibilities

• Receive and process orders from American and Canadian customers.
• Collaborate with warehouses, production and logistics to ensure order delivery, compliance and invoicing.
• Ensure daily invoicing by verifying the accuracy and compliance of all orders shipped.
• Contact customers in the event of late order pickup and escalate to sales as needed.
• Maintain and update all price lists, including promotions and customer requirements.
• Participate in development and optimization of internal processes with the customer service supervisor.
• Assist in training new customer service agents; serve as primary contact for complex issues.
• Support colleagues on files such as transitions, inventory management, invoicing and credits.
• Process complaint files rigorously and respect deadlines.

Skills

Customer service

Office suite

Google suite

Communication skills

Bilingual (Fr/En)

Job description

Departement: Supply Chain & Logistics
Workplace: Brossard
Company: Nortera

Joining NORTERA means choosing opportunities to grow together!

The North American reference for ready-to-cook vegetables, we do everything we can to contribute to the well-being of society by providing access to healthy and sustainable food.

NORTERA produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.

WHY CHOOSE NORTERA?

• Competitive salary and annual bonus, advantageous leave policy;
• Complete range of benefits (telemedicine) and employee assistance program;
• Possibility of contributing to an RRSP with employer contribution;
• Participation in a volunteer day at the employer’s expense;
• Reimbursement for tuition fees and physical activity;
• Environment promoting learning and professional development;
• Opportunities to work on stimulating projects within a growing company!

Reporting to the Manager, Customer Service and Distribution, your mission will be to support the sales force in their daily activities with customers.

THE ROLE:

• Receive and process orders from American and Canadian customers;
• Collaborate with warehouses, production and logistics to ensure order delivery, compliance and confirmation for invoicing;
• Ensure daily invoicing by verifying the accuracy and compliance of all orders shipped;
• Contact customers in the event of late order pickup and escape recurring cases to sales representatives;
• Maintain and keep up to date all price lists, including promotions, freight configurations and specific customer requirements;
• Actively participate in the development and optimization of internal processes, in collaboration with the customer service supervisor, to improve service efficiency;
• Contribute to the integration and training of new customer service agents;
• Serve as the primary point of contact for complex customer service issues;
• Provide support to colleagues on specific files, such as transitions, inventory management, invoicing and credits;
• Process complaint files rigorously and regularly while respecting deadlines;
• Provide deduction agents with the documents necessary to analyze deductions (POD, BOL, etc.);
• Perform data entry and other administrative tasks as needed.

PROFILE:

• Minimum 5 years of experience in a customer service environment;
• Knowledge of the Office and Google suite;
• Autonomy, resourcefulness and curiosity;
• Team spirit;
• Customer and solution oriented attitude;
• Excellent oral and written communication skills in French and English (communication with clients across North America).

We need people like you!

Come grow with Nortera!

Although all job applications will be considered, only successful candidates will be contacted. The masculine credits could be used without discrimination and only for the purpose of lightening the text. We guarantee equal access to employment and encourage the most diverse applications in order to be able to provide ourselves with a varied workforce representative of the communities in which we are established.

At Nortera, diversity is a treasure that we nurture!