Senior Customer Development Manager

Mars; Toronto; Hybrid; CAD 99,000 - 130,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Mars Snacking Canada seeks a Senior Customer Development Manager to drive profitable sales growth for a major retailer. You will manage budgets, trade, promotions, pricing, and planograms while negotiating effectively with trade partners.

The role requires in-office collaboration in Bolton with flexible remote options, and the ability to travel ~10% of the time. You will lead strategic planning and coordinate with demand planning to forecast and implement go-to-market initiatives.

Qualifications

• Bachelor’s degree required.
• 3+ years of relevant experience in sales at a retail/account level in CPG.
• Strong analytical skillset; experience with syndicated data platforms such as Nielsen.
• Able to travel 10% of the time.

Responsibilities

• Achieve profitable sales and share growth aligned with SCM model and sales plan objectives.
• Execute daily merchandising objectives, item acceptance, assortment optimization, budget adherence, and建立 customer relationships with Walmart buying desk.
• Serve as key contact for the customer on daily operations.
• Develop productive relationships within all levels of customer responsibility and cross-functional teams.
• Collaborate with Copilots and cross-functional teams to develop execution plans aligned with Mars Snacking Canada strategy.
• Analyze opportunities and contribute to go-to-market plans for launches, trade deployment, and packing concepts.
• Coordinate with demand planning for annual and ongoing forecasting for new products and initiatives.
• Lead collaborative planning to improve customer planning and alignment of activity sets.
• Communicate future needs within the channel to position Mars Snacking for success.
• Manage and deliver a sound financial plan for the account and year-end position.

Skills

Retail sales experience

Data analytics

Nielsen / syndicated data

Education

Bachelor’s degree

Tools

Nielsen

Job description

Job Description:The Senior Customer Development Manager ensures the delivery of business metrics for Mars Snacking Canada for a large retailer account. In this role you will be accountable for budgetary & trade management, profitable business growth via the achievement of specific distribution, promotional, pricing, planogram, innovation, and shelving execution & negotiation. This role is based in Bolton with regular in-office collaboration expected. Flexibility is a key enabler—empowering associates to make choices that support both business outcomes and personal needs, including remote work.

What are we looking for?

• Bachelor’s degree
• 3 + years of relevant experience. Experience in sales at a retail/account level in CPG.
• Strong analytical skillset, experience working with syndicated data platforms such as Nielsen.
• Able to travel 10% of the time

What will be your key responsibilities?

• Responsible for achieving profitable sales and share growth in alignment with SCM model & sales plan objectives
• Responsible for the tactical, daily execution of the business to include merchandising objectives, new item acceptance, assortment optimization, budget adherence, and building customer relationships with the buying desk at Walmart
• Key point person for customer on items relating to daily operations of the business.
• Responsible for the development of effective and productive relationships within all levels of customer responsibility, as well as within the sales business unit and cross-functional teams.
• Work with copilots & cross functional business unit resources to develop execution plans that align with the strategy for Mars Snacking Canada
• Analyze business opportunities and provide input into the development of go-to-market (i.e. new item launches, trade deployment, pack creation, etc.) plans and activity sets.
• Work collaboratively with demand planning to provide annual and ongoing customer forecasting for new product concepts, initiatives, and annual brand plans.
• Lead collaborative planning, recommending new approaches and processes that ensure better customer planning, input, and alignment of improved activity sets.
• Position must analyze and communicate the future and emerging needs within the channel so that Mars Snacking is in a position to win.
• Fiscal responsibility, specifically associated with developing, managing and delivering a sound financial plan for the account and maintaining a year end position

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

The base pay range for this position at commencement of employment is expected to be between the below range CAD 99,130.00 - CAD 130,109.00. Please note: This job posting is for an existing vacancy. AI is used as a supporting tool in our recruitment process.