Senior Customer Analytics Lead for Growth & Insights

Octopusapp Inc.; Canada; Hybrid; CAD 151,000 - 205,000; Full time

Benefits offered by this job

Equity rewards

Health stipend

RRSP matching

Extended health benefits

Job summary

Jobber is seeking a Senior Customer Analytics Manager to partner with senior leaders and cross-functional teams to understand customer behaviour, measure performance, and identify growth opportunities. You will lead high-impact analyses across the customer journey, define KPIs, and translate business questions into clear analytical plans.

This is an individual contributor role focused on influence and impact.

Qualifications

• Expert-level SQL skills across complex relational structures.
• Strong experience in B2B SaaS, revenue, growth analytics.
• Excellent stakeholder management and storytelling.

Responsibilities

• Lead strategic customer analytics across high-priority domains.
• Partner with cross-functional teams to drive decision-making.
• Define and govern KPIs for assigned domains and build decision frameworks.
• Translate complex business questions into actionable analytical plans.
• Collaborate with analytics, data science, and product teams to improve reporting foundations.
• Mentor analysts and influence leaders without formal people management authority.

Skills

SQL expertise

B2B SaaS analytics

Forecasting

Stakeholder management

Data visualisation (Tableau)

Python/dbt

Tools

Tableau

Python

dbt

Snowflake

Job description

Jobber is seeking a Senior Customer Analytics Manager to partner with senior leaders and cross-functional teams to understand customer behaviour, measure performance, and identify growth opportunities. You will lead high-impact analyses across the customer journey, define KPIs, and translate business questions into clear analytical plans.

This is an individual contributor role focused on influence and impact.