CX Analytics Lead: Growth, AI Insights & Equity

Quo, Inc.; Ottawa; Hybrid; CAD 119,000 - 140,000; Full time

Benefits offered by this job

Equity

Medical coverage

Lifestyle stipend

Flexible PTO

Job summary

Quo, Inc. is seeking a Senior Customer Experience (CX) Analyst to lead the analytics function for Customer Experience.

You will own CX data strategy, BI, operational analytics, capacity planning, forecasting, and executive reporting. You will transform large volumes of data into actionable insights to improve customer outcomes and drive business growth, partnering with CX, Finance, and Data teams to keep CX data-driven and aligned with company performance.

Qualifications

• 7+ years of experience in Analytics, BI, or related fields.
• 3+ years leading analytics teams or initiatives.
• Experience supporting customer-facing organizations and operations.
• Proven success in forecasting models and executive reporting.
• Ability to connect metrics to business outcomes.

Responsibilities

• Own the CX analytics strategy and dashboards for leaders and executives.
• Deliver monthly and quarterly business reviews with clear recommendations.
• Develop predictive models to identify bottlenecks, churn, and retention indicators.
• Forecast contact volume and build capacity and staffing models.
• Identify inefficiencies in customer journeys and measure impact of improvements.
• Quantify CX initiatives impact on ARR and revenue growth.
• Create scenario planning frameworks for annual planning.

Skills

SQL

Data modeling

Forecasting

Executive reporting

Analytics leadership

Tools

Mode

Tableau

Sigma

Looker

Power BI

Job description

Quo, Inc. is seeking a Senior Customer Experience (CX) Analyst to lead the analytics function for Customer Experience.

You will own CX data strategy, BI, operational analytics, capacity planning, forecasting, and executive reporting. You will transform large volumes of data into actionable insights to improve customer outcomes and drive business growth, partnering with CX, Finance, and Data teams to keep CX data-driven and aligned with company performance.