Senior Creative Operations Manager: Campaign & Capacity

Socket.dev; Richmond Hill; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Senior Manager, Creative Operations to optimize the creative and production departments. You will oversee workflows, staff allocation, and campaign delivery, serving as the bridge between creative leadership and marketing stakeholders.

The role requires 8-10+ years in creative operations or agency settings, a bachelor’s degree, and a track record of managing large-scale campaigns. Hybrid work with four days onsite in Richmond Hill is available.

Qualifications

• Bachelor’s degree in marketing, Communications, Business, or related field.
• Creative workflow management.
• Resource allocation and forecasting.
• Marketing campaign operations.
• Project management methodologies.
• Process design and optimization.
• 8-10+ years of experience in creative operations, project management, or agency operations.
• Experience working within creative agencies or in-house creative teams.
• Strong background in resource management and capacity planning.
• Experience managing large-scale marketing or creative campaigns.

Responsibilities

• Lead the operational framework supporting creative delivery and workflow management.
• Oversee capacity planning for designers, writers, producers, and other resources.
• Plan ramp-up and ramp-down of campaigns to align talent with business demand.
• Ensure all creative workflows through defined intake and briefing processes.
• Partner with Marketing, Channel Partners, Merchandizing, and Creative teams to align priorities and timelines.
• Establish clear roles and responsibilities across creative and production teams.
• Partner with Creative Director to ensure processes support creative excellence.
• Maintain staffing and project prioritization to optimize throughput.
• Collaborate to maximize campaign delivery efficiency.

Skills

Creative workflow management

Resource allocation and forecasting

Marketing campaign operations

Project management methodologies

Process design and optimization

Experience in creative operations

Agency operations

Resource management and capacity

Large-scale campaign management

Education

Bachelor’s degree in marketing, Communications, Business, or related field

Job description

Staples Canada is seeking a Senior Manager, Creative Operations to optimize the creative and production departments. You will oversee workflows, staff allocation, and campaign delivery, serving as the bridge between creative leadership and marketing stakeholders.

The role requires 8-10+ years in creative operations or agency settings, a bachelor’s degree, and a track record of managing large-scale campaigns. Hybrid work with four days onsite in Richmond Hill is available.