Senior Community Manager

BGO; Toronto; On-site; CAD 80,000 - 90,000; Full time

Job summary

BGO is a Toronto‑based real estate leader seeking a Senior Community Manager to run daily property operations, leasing activities, and resident relations. This onsite role in Toronto, ON demands leadership of site staff, adherence to tenancy laws, and strong knowledge of market trends.

Ideal candidates have 3+ years in residential property management or hospitality, plus proficiency in MS Word, Excel, Outlook, and familiarity with Yardi.

Qualifications

• Education: College or university education in business, hospitality, or a related field is an asset.

Responsibilities

• Operational oversight of day-to-day property operations, tenant service, rent collection, arrears, maintenance, inspections, and turnovers.

Skills

MS Word

Excel

Outlook

Communication

Organizational skills

Team leadership

Education

College or university education in business/hospitality

Tools

Yardi

Job description

Senior Community Manager

203 Residences and Bridge | Toronto, ON

The Opportunity

The Senior Community Manager helps ensure effective residential property operations by supporting a strong resident experience, coordinating leasing and administrative functions, and managing daily operational activities.

As a key resident contact, this role contributes to resident satisfaction, occupancy, and revenue while ensuring alignment with company policies and applicable residential tenancy legislation.

This is an onsite position located in Toronto, ON.

What You Will Do

• Operational oversight: Manage day-to-day property operations, customer service, rent collection, arrears, maintenance, inspections, supplies, and suite turnovers.
• Compliance: Ensure policies, procedures, tenancy legislation, legal notices, deposits, and documentation are followed accurately and consistently.
• Leasing: Respond to inquiries, conduct property tours, showcase suites, and follow up with prospective residents to support leasing goals.
• Market knowledge: Maintain strong knowledge of properties, amenities, neighbourhoods, availability, competitors, and market trends to support pricing and leasing strategies.
• Resident experience: Address resident questions, complaints, and concerns professionally while promoting community engagement, satisfaction, and positive reputation.
• Resident retention: Oversee move-ins, orientations, lease renewals, and resident events to strengthen engagement, loyalty, and revenue retention.
• Leadership: Lead, develop, supervise, and motivate site staff, service providers, and contractors while setting goals and implementing action plans.
• Financial management: Support budgets, forecasts, management plans, variance analysis, purchasing, and vendor coordination while operating within approved budgets.
• Sustainability: Establish and support targets for energy efficiency, emissions, water conservation, waste reduction, and recycling while engaging residents and staff in sustainability initiatives.

Who You Are

Key Qualifications

• Education: College or university education in business, hospitality, or a related field is considered an asset.
• Experience: 3+ years of related experience in residential property management, hospitality, or a related field; post-secondary coursework in property management or hospitality and team leadership experience are assets.
• Industry Knowledge: Strong understanding of applicable laws, legislation, and rights related to resident and landlord relations.
• Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook;
• Knowledge of Yardi an asset

Other Skills And Behaviours

• Communication & Collaboration – Communicates clearly and works effectively with employees, residents, contractors, and other stakeholders.
• Organizational Skills – Manages multiple demands and competing priorities while adapting to change and maintaining a results-focused, detail-oriented approach.
• Decision-Making & Problem Solving – Assesses operational issues, sets priorities, and makes timely decisions while escalating significant risks or concerns as appropriate.
• Team Leadership & Supervision – Ability to provide clear direction, set expectations and effectively lead maintenance employees and external service providers.
• Work Planning & Delegation – Effectively prioritizes, schedules, delegates and coordinates work to balance operational needs, team capacity and resident service expectations.
• Accountability & Follow-Through – Holds self, employees and service providers accountable for quality, safety, timelines and established standards.
• Police Clearance – A criminal verification check is required for employment

Who We Are

BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.

For more information, please visit www.bgo.com

Why Join Us

At BGO, you'll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You'll work in a supportive, team-oriented environment with access to ongoing learning, mentorship, and professional development opportunities to help you grow your career.

Thinking About Applying?

The Expected Base Pay Range: $80,000 to $90,000 per year. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at [e-mail] and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

Application Deadline: we will be accepting applicants for this role until September 8, 2026