Senior Commercial Underwriter

Western Coast Insurance Services; Kitchener; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Tech package (cell phone & laptop)

Licensing support and career dev

Desjardins brand backing

Job summary

Western Coast Insurance Services in Kitchener is seeking an Insurance Account Manager to service an existing book of business and drive growth through cross-selling and upselling. You will help clients with auto, home, commercial, and life insurance while meeting sales and retention targets.

The role requires active licensing (OTL/RIBO and LLQP) or the ability to obtain, strong communication, and a outcomes‑driven mindset. Base salary is CAD 50,000–55,000 with uncapped commissions.

Qualifications

• OTL or RIBO license required or ability to obtain
• LLQP license required or ability to obtain
• Experience in insurance sales or customer service preferred
• Strong communication and relationship-building skills
• Proven ability to meet sales targets or KPIs
• Self-motivated with a results-driven mindset

Responsibilities

• Provide exceptional customer service to existing clients (auto, home, commercial and life insurance)
• Manage and grow a portfolio of insurance accounts
• Identify opportunities for cross-sell, upsell, and policy reviews
• Sell insurance products to new and existing clients
• Conduct needs assessments and recommend appropriate coverage
• Meet or exceed sales targets and retention goals
• Maintain accurate client records and follow compliance standards
• Stay up to date with insurance products, industry trends, and regulations

Skills

Customer service

Relationship-building

Sales skills

Communication

Self-motivation

Teamwork

Education

OTL/RIBO licensing

LLQP licensing

Job description

Insurance Account Manager (OTL/RIBO/LLQP)

About the Role:

We’re hiring a Client-Focused Insurance Account Manager to join our team in Kitchener. This role is ideal for someone who excels in customer service, relationship management, and insurance sales. You’ll work with an existing book of business, helping clients with their insurance needs while identifying opportunities to grow coverage through cross-selling and upselling. If you’re an outgoing professional who enjoys building relationships and driving results, this is a strong opportunity to grow your career in insurance.

Key Responsibilities:

Provide exceptional customer service to existing clients (auto, home, commercial and life insurance)

Manage and grow a portfolio of insurance accounts

Identify opportunities for cross-sell, upsell, and policy reviews

Sell insurance products to new and existing clients

Conduct needs assessments and recommend appropriate coverage

Meet or exceed sales targets and retention goals

Maintain accurate client records and follow compliance standards

Stay up to date with insurance products, industry trends, and regulations

Qualifications:

OTL or RIBO license (Property & Casualty Insurance) – required or ability to obtain

LLQP license (Life Insurance) – required or ability to obtain

Experience in insurance sales, brokerage, or customer service preferred

Strong communication and relationship‑building skills

Proven ability to meet sales targets or KPIs

Self‑motivated with a results‑driven mindset

Ability to work both independently and within a team

Base salary of $50,000 - $55,000 (based on experience and licensing)

Uncapped commission + bonus structure

• Company provided tech package (cell phone & laptop) to help support your success

Ongoing insurance training, licensing support, and career development

Why Join Our Team?

Strong emphasis on customer retention and relationship management

Opportunity to grow within a high‑performing, award‑winning team

Build a long‑term, rewarding career in insurance sales and client service

• Access to ongoing training, development, and support to help you succeed and grow
• Backed by the strength of the Desjardins brand — one of Canada’s most recognized and trusted financial service providers in the industry

Access to ongoing training, licensing support, and career development

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.