Director, Project Management & Client Coverage

Brimfinancial; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Comprehensive health plan and PTO

Remote-first culture

Job summary

Brim Financial is seeking a Director of Project Management & Client Coverage in Toronto with remote flexibility across Canada. You will own complex card and payments platform implementations for banks, fintechs, and global brands, manage timelines, scope, risk, and client relationships, and drive ongoing account health and roadmap prioritization.

Strong leadership, enterprise relationship management, and stakeholder engagement are essential.

Qualifications

• 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background.
• Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.

Responsibilities

• Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations.
• Manage scope, timeline, risk, and cross-functional coordination to deliver on time and provide a strong client experience.
• Lead status communications from weekly detail to executive summaries, translating progress into business terms.
• Build and run minimum-viable processes for multi-workstream implementations, favoring pragmatic approaches over heavy frameworks.
• Maintain a single source of truth per account: health status, commitments, roadmap asks, and key contacts.

Job description

Join The Category-Defining Fintech—We're Building The Operating System For Credit Cards & Payments

Join The Category-Defining Fintech—We're Building The Operating System For Credit Cards & Payments

Join our team

We're actively hiring - join our team for a fast-paced, rewarding career with opportunities to grow and advance.

Director, Project Management & Client Coverage

Toronto Ontario, Remote (CA), Statewide (ON), Statewide (QC)

Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast-growing company. We are backed by EDC Growth Equity, Epic Ventures, Vistara Growth, and Impression Ventures and have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.

The Director, Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. You'll run point on complex, large-scale digital banking, card & payments platform rollouts, owning scope, timeline, risk, and cross-functional coordination. Once a client is live, you'll own the ongoing relationship: running the operating cadence, tracking portfolio health, and translating client needs into structured input for the roadmap. You are a senior level, high-energy, individual contributor.

This role is ideal for client-facing leaders who combine analytical rigor with relationship strength and want direct impact on client outcomes and portfolio growth.

Who You Are

A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background.

Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.

What You’ll Do

For new client implementations:

Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations.

Managing scope, timeline, risk, and cross-functional coordination to deliver on time and produce a client experience strong enough to become a reference.

Build and personally run the minimum-viable process a required for multi-workstream implementation: status cadence, RAID log, decision log. A bias toward pragmatic, minimum-viable process over heavyweight frameworks is essential.

Own all client-facing status communication, from weekly detail to executive summary, translating engineering and product progress into business terms.

Keep ownership of every open item unambiguous, internally and with the client.

With our existing clients:

Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.

Run the operating cadence for each account: QBRs, roadmap check-ins, prioritization sessions. You pull in product and engineering leads to weigh in on feasibility and sequencing, while you own the agenda, follow-through, and client narrative.

Track portfolio health (KPIs, adoption, satisfaction, support/escalation trends) and turn it into a clear read-out for internal teams and clients. You will flag risk early and package client feedback into structured input for product prioritization.

Maintain a single source of truth per account: health status, open commitments, roadmap asks, key contacts

Lead post-incident or post-issue reviews with clients, translating technical root cause into a business-appropriate explanation and forward-looking action plan.

What You’ll Bring

Proven ability to build and deepen client trust & relationships in a complex, multi-stakeholder environment.

Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments, not just running pre-existing processes.

Exceptionally strong written & verbal communication skills, ability to communicate in a structured, succinct, executive ready way.

Comfortable working through day-to-day delivery blockers and communicating status and risk to executive and board-level audiences.

Strong analytical and critical thinking, with a data-driven decision-making approach.

Comfort working closely with Product and Engineering teams, with data, reporting, and portfolio analytics.

Highly self-motivated, adaptable, and comfortable operating in a fast-paced, execution-focused environment.

Entrepreneurial mindset with strong ownership, accountability, and a drive to deliver results.

Experience managing credit card or lending portfolios at a bank, issuer, or fintech.

Consulting background with financial services clients.

Experience working with AI/LLMs and collaborating closely with technical teams.

What We Offer

Competitive compensation and equity.

Comprehensive health plan and PTO.

A team that treats AI as a force multiplier, not a threat.

Real ownership - you'll shape the processes and standards that drive how we deliver customer value.

Other Information

Compensation: CA $120,000-160,000+.

Base salary range: For this role, candidates can expect a base salary range, described in the posting. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay increases for those who make a big impact in the role.

Vacancy status: Not a backfill.

At Brim Financial, we view AI as a force multiplier in all that we do, including recruiting. In that spirit, we may use AI-enabled tools during the application screening process to assist with the review of candidate qualifications. Our recruitment process is human-led, and all hiring decisions are made by qualified members of the Brim Financial team.

Our values embody our commitment to our work, the businesses we serve, and to eachother.

ACCOUNTABILITY

We respect our commitments. We hold
ourselves accountable for our shared
outcomes and for our Promise of
Excellence.

IMPACT

We strive for growth with our industry
partners and markets, including
community outreach.

COURAGE

We are authentic and outcome focused, we
foster diversity as part of our competitive
strategy.

EXCELLENCE

Foundational to WHO WE ARE. Driving Next
Practice while leveraging Best Practice
throughout the enterprise.

A Remote-First Team Across North America

Our diverse team spans the United States and Canada, collaborating seamlessly across time zones. Built on trust and flexibility, our remote-first culture empowers you to do your best work from wherever you are.

Perks & Benefits of Working At Brim

Join us if you're excited to move quickly, deliver often, and make a big impact with your work.

Thrive in a flexible work-from-home environment built around trust, balance, and productivity.

Enjoy full health benefits. We offer medical, dental, and vision coverage for you and your dependents.

Flexible Time Off

Building meaningful products takes energy, focus, and creativity. That's why we offer a comprehensive vacation program that encourages you to step away, recharge, and return refreshed - ready to build, innovate, and make an impact.

Competitive Compensation

We offer competitive compensation designed to attract and reward top talent - it reflects the impact of your work and the value you bring as we continue building and scaling our platform.

Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.

Rewards and Recognition

As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Brim is a recognized innovative and high-growth company.

A Message From Our CEO

Brim believes that delivering innovative and tailored financial services improve the quality of life of each one of us.At Brim, we strive to exceed our customer's expectation at every turn.If you are excited to join a team that is shaping the future of banking, and you are not afraid of taking on the challenge, we would love to meet you!

Brim has been recognized as a Great Place to Work! Learn more about the roles we have available and join a place that our team is proud to work at.