Senior Collections & Credit Risk Leader (Data-Driven)

Rogers Bank; Truro; On-site; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Health and dental benefits

Pension and RRSP/TFSA match

Stock matching program

Discounts on Rogers services

Job summary

Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is seeking a strategic leader to advance portfolios through data-driven collections, risk management and digital initiatives. You will guide strategies across the customer lifecycle in a regulated environment and influence cross-functional teams.

The role emphasizes analytics, automation, governance, and partnerships with Credit Risk, Compliance, Legal, Technology, Finance, and Operations to deliver innovative

Qualifications

• Bachelor's degree in Business, Finance, Economics, Analytics, or related field or equivalent experience.

Responsibilities

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
• Use analytics and business insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
• Evaluate and implement innovative collections tools, technologies, and digital solutions.
• Support governance, regulatory compliance, and risk management practices across collections operations.
• Manage relationships with third-party collections partners and support vendor performance and strategy.

Skills

Stakeholder management

Communication

Influencing

Cross-functional collaboration

Leadership

Analytical thinking

Excel

PowerPoint

Word

Education

Bachelor's degree in Business or related field

Tools

SQL

SAS

Alteryx

Databricks

Power BI

Tableau

Job description

Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is seeking a strategic leader to advance portfolios through data-driven collections, risk management and digital initiatives. You will guide strategies across the customer lifecycle in a regulated environment and influence cross-functional teams.

The role emphasizes analytics, automation, governance, and partnerships with Credit Risk, Compliance, Legal, Technology, Finance, and Operations to deliver innovative