Senior Client Services Lead for Housing & Crisis Support

The Salvation Army in Canada; Edmonton; On-site; CAD 29,549 - 31,863; Full time

Job summary

A leading non-profit organization in Canada seeks a Lead Client Services professional. This full-time role involves overseeing program operations, providing supervision to Client Services workers, and ensuring compliance with safety standards. Candidates must have post-secondary education in human services, relevant certifications, and at least one year of experience in a related field. The compensation range is competitive, targeting $21.45 to $22.29 per hour. This is a flexible position requiring adaptability to various shifts.

Qualifications

• Minimum 1 year related experience in a mental health setting or working with marginalized clientele.
• Experience performing administrative duties and cash handling.
• Respect and understanding of The Salvation Army's mission and values.

Responsibilities

• Provide a safe environment for program participants and visitors.
• Supervise staff and operations within the Transitional Housing Program.
• Conduct intake/discharge processes and ensure adherence to program rules.

Skills

Compassion

Good communication skills

Patience

Ability to function in stressful environments

Organizational skills

Education

Post-secondary education in human services

Current certification in Standard First Aid with Level C CPR

Current certification in Non-Violent Crisis Intervention

Clear Criminal Record Check with Vulnerable Sector Check

Tools

MS Office

Outlook

Job description

A leading non-profit organization in Canada seeks a Lead Client Services professional. This full-time role involves overseeing program operations, providing supervision to Client Services workers, and ensuring compliance with safety standards. Candidates must have post-secondary education in human services, relevant certifications, and at least one year of experience in a related field. The compensation range is competitive, targeting $21.45 to $22.29 per hour. This is a flexible position requiring adaptability to various shifts.