Team Lead, Coordinated Entry Program

Distress Centre Calgary; Calgary; Hybrid; CAD 62,000 - 65,000; Full time

Benefits offered by this job

Vacation entitlement

RRSP matching

Health benefits (extended)

On-site gym access

Staff development days

Staff development fund

Job summary

Distress Centre Calgary is seeking a Team Lead for the Coordinated Entry Program (CEP) to supervise frontline staff and guide service delivery at the SORCe hub. The role oversees the Justice Navigation Program, coaches staff, and coordinates with community partners to connect participants to needed supports.

You will report to the Program Manager in a hands-on leadership position, balancing supervision with direct frontline duties as required.

Qualifications

• Leadership or supervisory experience in a social service setting.
• Strong communication and interpersonal skills.
• Ability to coach and develop staff.

Responsibilities

• Provide day-to-day supervision, coaching, and support to staff.
• Monitor service demand, staffing capacity, and workflow.
• Collaborate with leaders and community partners to improve services.

Skills

Leadership

Coaching

Communication

Team supervision

Problem solving

Education

Bachelor’s degree in Human Services

Tools

MS Office

HMIS

Job description

Salary Range: $62,000.00 To $65,000.00 Annually

Team Lead, Coordinated Entry Program

This is a Full-Time Permanent position, starting as soon as possible.

Location & Hours

Work location: On-site at SORCe (1944 10 Ave SW) , as part of the Coordinated Entry Program.

Hours: Generally, Monday to Friday from 8:00am - 4:00pm , with occasional evenings or weekends as required.

What We Offer

• Generous Vacation Entitlement
• RRSP matching and Health Spending Account
• Extended health and dental benefits
• Access to on-site gym (999 site) at no cost
• Paid development days and a staff development fund
• A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and make a meaningful community impact

Who We Are

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident in being their most authentic selves . We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

What to Expect

As Team Lead, Coordinated Entry Program (CEP), you’ll report to the Program Manager and guide a frontline team support ing people who are experiencing or at risk of homelessness and involved with the justice system .

Based at SORCe , a multi-agency hub, you'll oversee the Justice Navigation Program, coach staff, and work closely with community partners to connect participants to the supports they need. A longside another Team Lead , you’ll help shape how the program grows and adapts.

This is a hands-on leadership role, balancing team support with program oversight, and stepping in on the frontline when needed.

What You’ll Do

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

Team Supervision and Staff Development

• Provide day-to-day supervision, coaching, and support to staff through regular check-ins and clear expectations
• Give timely, constructive performance feedback
• Lead onboarding, training, and professional development for your team

Operations and Program Quality

• Monitor service demand, staffing capacity, scheduling, and workflow across assigned areas
• Coordinate coverage to keep services running, and step into frontline duties when staffing or demand requires it
• Review documentation, data quality, incident reports, and service trends, and address concerns or elevate risks as needed

Shared Leadership and Partnerships

• Collaborate with leaders to align practices and share operational feedback
• Communicate and implement program changes, service shifts, policies, and improvement initiatives with staff
• Partner with community agencies to support participant flow, align site practices, and a contribute to a safe, welcoming multi-agency space

What You Bring

• Bachelor’s degree in a Human Services related field; equivalent education and experience may be considered.
• 3 to 6 years of related experience, including leadership or supervisory experience in a social service or related setting
• 3 to 6 years of related experience, including leadership or supervisory experience in a social service or related setting.
• Experience supporting people with complex needs, including homelessness, financial wellness, mental health and addiction, and family violence.
• Knowledge of the justice and legal systems and their impact on individuals accessing social and community services , is an asset .
• Demonstrated experience delivering homelessness support services and working with Coordinated Entry and Coordinated Access systems and principles.
• Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences.
• Strong coaching, facilitation, and training skills to support staff learning and growth.
• Clear verbal and written communication skills, with the ability to adapt to different audiences.
• Strong organization, time management, and prioritization skills, with high attention to detail and solid problem-solving
• Ability to respond well to unexpected changes, technology challenges, and crisis situations in a fast-paced environment
• Proficiency with Microsoft Office and participant data management systems such as HMIS or equivalent

Additional Employment Requirements

As a condition of employment, all successful candidates are required to complete and maintain a Police Information Check. For those in direct service user-facing roles, a Vulnerable Sector Search is also required.

Distress Centre is an inclusive workplace. If you are invited for an interview and require accommodation, please let us know. If you require accommodation during the application process, please call our main office and ask to speak to Human Resources.

We may also use AI-enabled tools to support aspects of the recruitment process. All hiring decisions are made by people and are guided by our commitment to fairness and inclusion.

We thank all applicants for their interest; only those selected for an interview will be contacted.