Senior Client Services Admin — Data-Driven, Hybrid

Sun Life Financial; Southwestern Ontario, King; Hybrid; CAD 49,000 - 77,000; Full time

Benefits offered by this job

Flexible benefits

Hybrid work model

Inclusion & wellbeing recognition

Best Workplace Ontario 2025

Job summary

Sun Life Financial is seeking a Senior Administrator to manage day-to-day client inquiries and administer a block of business with precision and speed. You will support Plan Sponsors, Members and Advisors, ensuring timely service and adherence to standards.

Key responsibilities include processing transactions, validating outputs, and escalating issues. The role emphasizes accuracy, collaboration, and continuous learning within a hybrid work model.

Qualifications

• Proficiency in Excel with advanced features.
• Attention to detail and ability to process high-volume transactions.
• Strong communication and teamwork to support clients.

Responsibilities

• Handle day-to-day administration of a block of business within SLAs.
• Analyze and process suspense/ control accounts daily.
• Manage and validate contribution and payroll files with high accuracy.
• Escalate issues to the Client Service Specialist/Manager.
• Identify trends to optimize client efficiencies.

Skills

Excel proficiency

Accuracy

Organization

Multitasking

Team player

Customer service

Communication

Interpersonal skills

Data integrity

AI tools usage

Continuous learning

Tools

GRS Global system

Pega

Microsoft Outlook

Job description

Sun Life Financial is seeking a Senior Administrator to manage day-to-day client inquiries and administer a block of business with precision and speed. You will support Plan Sponsors, Members and Advisors, ensuring timely service and adherence to standards.

Key responsibilities include processing transactions, validating outputs, and escalating issues. The role emphasizes accuracy, collaboration, and continuous learning within a hybrid work model.