Senior Claims Advisor, Intact Public Entities

intactfc; Cambridge; On-site; CAD 94,000 - 115,000; Full time

Job summary

Intact Public Entities in Cambridge, Ontario seeks a Senior Claims Examiner for Specialty Lines to manage casualty liability and property claims with strong technical expertise and excellent communication. You will oversee complex settlements, coordinate with counsel, and drive best practices across the claims team.

The role emphasizes collaboration, customer focus, and effective risk management in a trusted insurance environment.

Qualifications

• 5+ years of casualty liability claims handling and insurance litigation experience.
• Active CIP, CRM, or legal profession licensing is required or in progress.
• University degree or relevant training/experience combination.
• Strong written and verbal communication skills.
• Excellent understanding of insurance coverage issues.
• Strong problem solving, analytical and priority management skills.
• Self-motivated and able to work in a fast-paced, changing environment.

Responsibilities

• Review and analyze coverage, including Reservation of Rights letters and communications.
• Develop resolution strategies by evaluating loss, liability, damage, applicable limits and deductibles.
• Direct legal counsel and independent adjusters on investigation and settlement of complex claims.
• Analyze expert reports and litigation documents related to the claim facts.
• Identify serious injury/damage losses and report them per protocols.
• Maintain detailed claim files and prepare comprehensive management reports.
• Update reserves, request payments, and respond to external correspondence.
• Provide superior customer service to insureds, brokers, and underwriting colleagues.
• Attend mediations, pre-trials and other litigation milestones with counsel.
• Adhere to internal Claims Best Practices.

Skills

Casualty claims

Insurance litigation

Customer service

Communication skills

Analytical skills

Prioritization

Education

University degree

CIP/CRM licensing

Legal profession licensing

Tools

CRM software

Legal practice software

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to): 94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Sr Claims Examiner (Advisor), IPE. At Intact Public Entities, we're ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program. We help contribute to their success and that's something we're proud of. Working here means predicting and protecting against standard and complex risks with and delivering unsurpassed value-added services. We can't do it without you. You'll get to be a part of a trusted name in insurance with an entrepreneurial culture that's here to amplify your expertise.

We are hiring a Senior Claims Examiner for Specialty Lines at Intact Public Entities located in Cambridge, Ontario ! As a Senior Claims Examiner, you will have a big impact on handling a diverse range of claims, including casualty liability and property claims. You will be relied upon for your strong technical expertise, your excellent communication skills and executing best practices to provide direction for settling and managing claims. As a strong collaborator and team contributor, you will build great relationships and provide an exceptional customer journey experience.

What you'll do here:

• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication;
• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed;
• Direct legal counsel and independent adjusters on investigation and settlement of complex claims;
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim;
• Identify and assess serious injury/damage losses, and risk management issues and report them in a timely manner as per applicable reporting protocols;
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management;
• Promptly update reserves, request payment, and respond to correspondence from external parties;
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues;
• Attend mediations, pre-trials and other litigation milestones with counsel as necessary;
• Adhere to all internal Claims Best Practices.

What you bring to the table:

• 5+ years of related experience with a strong emphasis on casualty liability claims handling and insurance litigation;
• Actively taking or completion of CIP's, CRM and/or licensed in the legal profession
• University degree or any combination of training and experience deemed relevant for the role
• Demonstrates a passion for customer service with strong written and verbal communication skills;
• Excellent understanding of insurance coverage issues;
• Demonstrates strong problem solving, analytical and priority management skills;
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment;
• Experienc