Claims Specialist, Accident Benefits

Intact Financial Corporation; Ottawa; Hybrid; CAD 94,000 - 115,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellness account

Employee Share Purchase Plan

Job summary

Intact Financial Corporation, Ottawa, is seeking an experienced professional to manage routine and complex disputes at the License Appeal Tribunal. You will analyze files, negotiate settlements, and coordinate with legal partners to support fair resolutions.

The role requires catastrophe claims experience, strong analytical skills, and teamwork within a collaborative environment. Applicants should have 5+ years of accident benefit experience, knowledge of provincial auto insurance laws, and a

Qualifications

• 2–3 years of catastrophic claims handling experience or catastrophic dispute handling experience.
• Minimum of 5 years accident benefit experience.
• Knowledge of provincial auto insurance legislation.

Responsibilities

• Participate in management of routine and complex files through the dispute process.
• Represent the company in negotiation and settlement at the License Appeal Tribunal.
• Attend License Appeal Tribunal case conferences and hearings.
• Document analysis of files in claims system with rationale for dispute recommendation.
• Communicate with legal partners in a timely and respectful manner.
• Instruct Counsel on dispute files.
• Conduct investigations to clarify/justify a claim.
• Collaborate with Technical and Health Services for appropriate action.
• Prepare Large Loss /Gatekeeping summaries when needed.
• Negotiate settlements with supporting rationale.

Skills

Catastrophic claims

Dispute handling

Analytical skills

Team player

Autonomy

Education

Diploma (College/University)

Tools

Claims system

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 94,200 - 115,200 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Job Description

What you’ll do here:

• Participate in the management of routine and complex files through the dispute process.
• Represent the company in the negotiation and settlement process at the License Appeal Tribunal.
• Attend License Appeal Tribunal case conferences and hearings.
• Demonstrate exposure recognition through proactive file handling with strong analysis.
• Document analysis of file in claims system including rationale for dispute recommendation.
• Communicate in a timely and respectful manner with our legal partners
• Instruct Counsel on files in dispute.
• Conduct investigations and identify additional information such as an independent medical examination, customer medical or employment history required to clarify and/or justify a claim.
• Liaising with Technical and Health Services to ensure appropriate action is in place where appropriate.
• Collaboration and networking with different business units.
• Prepare Large Loss /Gatekeeping summaries where appropriate.
• Complete training and coaching initiatives.
• Negotiate settlements with supportive rationale
• Handle a regular intake of task assignments of License Appeal Tribunal disputes

What you bring to the table:

• College or University diploma or any combination of equivalent education and experience 2 to 3 years of Catastrophic claims handling experience and, or Catastrophic dispute handling experience.
• A minimum of 5 years accident benefit experience
• Strong analytical skills and excellent planning with a high level of thoroughness
• Can learn quickly and adapt to change
• Strong sense of team spirit
• Autonomy and proactive
• Knowledge of provincial legislation governing auto insurance

This posting closes September 30 at 11:59PM.

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.