Senior Claims Advisor – Construction & Coverage Expert

BFL CANADA; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work program

Medical and dental coverage

Telemedicine

Employee assistance program

Retirement savings program

Wellness allowance

Social activities

Job summary

BFL CANADA is seeking a Senior Claims Advisor to join our Montreal or Laval offices. You will process client claims by reviewing policies, investigating losses, and conducting coverage analysis, while liaising between client and insurer to ensure satisfaction.

The role requires 5–10 years of relevant experience, strong knowledge of insurance coverages, and a valid AMF license. You will engage with stakeholders in both French and English and support a dynamic, growth-focused team.

Qualifications

• 5 to 10 years of experience in a similar role.
• Excellent knowledge of insurance coverages with experience in handling construction claims.
• Claims Adjuster’s license issued by the AMF.
• Bilingual with strong verbal and written communication skills in French and English as interaction with stakeholders outside Québec.
• Good knowledge of the MS Office Suite (Excel, Outlook, Word).
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.
• Resourceful, customer-focused, and service-oriented.
• Strong attention to detail.
• Ability to work well under pressure.

Responsibilities

• Review relevant policies upon notification of a new claim and report loss to the insurer.
• Confirm coverages included in the insurance policy.
• Review claims documentation.
• Conduct claims and coverage analysis and recommend solutions to coverage issues.
• Estimate damages and losses to settle the claim and appoint vendors as necessary.
• Negotiate payments and reimbursements with the insurers on the client’s behalf.
• Update the client on the status of the claim as needed.
• Enter and maintain current and accurate information in the appropriate electronic file system.
• Maintain current and accurate files and documentation for each claim.
• Build and maintain excellent relationships with adjusters, insurers, and suppliers.
• Prepare and update loss bordereaux.
• Conduct monthly meetings with clients to provide updates on active claims.

Skills

Insurance knowledge

Claims handling

Bilingual FR/EN

MS Office

Analytical skills

Time management

Customer service

Attention to detail

Under pressure

AMF license

Tools

MS Word

MS Excel

MS Outlook

Job description

BFL CANADA is seeking a Senior Claims Advisor to join our Montreal or Laval offices. You will process client claims by reviewing policies, investigating losses, and conducting coverage analysis, while liaising between client and insurer to ensure satisfaction.

The role requires 5–10 years of relevant experience, strong knowledge of insurance coverages, and a valid AMF license. You will engage with stakeholders in both French and English and support a dynamic, growth-focused team.