Senior Claims Advisor - Construction

BFL CANADA; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work program

Medical and dental coverage

Telemedicine

Employee assistance program

Retirement savings program

Wellness allowance

Social activities

Job summary

BFL CANADA is seeking a Senior Claims Advisor to join our Montreal or Laval offices. You will process client claims by reviewing policies, investigating losses, and conducting coverage analysis, while liaising between client and insurer to ensure satisfaction.

The role requires 5–10 years of relevant experience, strong knowledge of insurance coverages, and a valid AMF license. You will engage with stakeholders in both French and English and support a dynamic, growth-focused team.

Qualifications

• 5 to 10 years of experience in a similar role.
• Excellent knowledge of insurance coverages with experience in handling construction claims.
• Claims Adjuster’s license issued by the AMF.
• Bilingual with strong verbal and written communication skills in French and English as interaction with stakeholders outside Québec.
• Good knowledge of the MS Office Suite (Excel, Outlook, Word).
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.
• Resourceful, customer-focused, and service-oriented.
• Strong attention to detail.
• Ability to work well under pressure.

Responsibilities

• Review relevant policies upon notification of a new claim and report loss to the insurer.
• Confirm coverages included in the insurance policy.
• Review claims documentation.
• Conduct claims and coverage analysis and recommend solutions to coverage issues.
• Estimate damages and losses to settle the claim and appoint vendors as necessary.
• Negotiate payments and reimbursements with the insurers on the client’s behalf.
• Update the client on the status of the claim as needed.
• Enter and maintain current and accurate information in the appropriate electronic file system.
• Maintain current and accurate files and documentation for each claim.
• Build and maintain excellent relationships with adjusters, insurers, and suppliers.
• Prepare and update loss bordereaux.
• Conduct monthly meetings with clients to provide updates on active claims.

Skills

Insurance knowledge

Claims handling

Bilingual FR/EN

MS Office

Analytical skills

Time management

Customer service

Attention to detail

Under pressure

AMF license

Tools

MS Word

MS Excel

MS Outlook

Job description

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Senior Claims Advisor to join our team in our Montreal or Laval office!

As a Senior Claims Advisor, you will be responsible for processing clients’ claims by reviewing relevant policies, investigating losses, conducting coverage analysis, and reporting losses to the insurer. You will also be responsible for liaising between the client and the insurer to guarantee maximum satisfaction and maintain good relationships with both parties.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Senior Claim Advisor

• Review relevant policies upon notification of a new claim and report loss to the insurer.
• Confirm coverages included in the insurance policy.
• Review claims’ documentation.
• Conduct claims and coverage analysis and recommend solutions to coverage issues.
• Estimate damages and losses suffered to settle the claim and appoint vendors as necessary.
• Negotiate payments and reimbursements with the insurers on the client’s behalf.
• Update the client on the status of the claim as needed.
• Enter and maintain current and accurate information in the appropriate electronic file system.
• Maintain current and accurate files and documentation for each claim
• Build and maintain excellent relationships with adjusters, insurers, and suppliers.
• Prepare and update loss bordereaux.
• Conduct monthly meetings with clients to provide updates on active claims.

Our Ideal Candidate

• 5 to 10 years of experience in a similar role.
• Excellent knowledge of insurance coverages with experience in handling construction claims.
• Claims Adjuster’s license issued by the AMF
• Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Québec.
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word).
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.
• Resourceful, customer-focused focused, and service-oriented.
• Strong attention to detail and precision.
• Ability to work well under pressure.

Who We Are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.