Senior Cisco UCCX & Calabrio Voice Engineer (Hybrid)

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Astra-North Infoteck Inc. in Calgary is seeking a Voice and Video Engineer to support Cisco voice infrastructure and Calabrio deployments, focusing on UCCX, CUCM, Finesse, and disaster recovery.

This hybrid role emphasizes hands-on operations and technical leadership in a mission-critical environment. You will lead day-to-day operations, manage queues and routing strategies, and contribute to continuous improvements of voice infrastructure.

Qualifications

• 5+ years of hands-on experience with Cisco voice infrastructure.
• Proven track record with Calabrio Contact Center solutions.
• Experience supporting mission-critical call center operations.
• Current Cisco certifications (CCNA Collaboration or higher).

Responsibilities

• Maintain and optimize voice infrastructure supporting emergency dispatch operations.
• Manage Calabrio workforce management system and reporting.
• Configure and maintain Finesse call queues and routing strategies.
• Execute and test disaster recovery procedures.
• Provide technical leadership for voice infrastructure improvements.
• Manage day-to-day call center technical operations independently.

Skills

Cisco Voice Infra

Calabrio CC

Disaster Recovery

Queue management

Troubleshooting

Education

Cisco CCNA Collaboration or higher

Tools

CUCM

UCCX

Calabrio

Finesse

AT&T portal

Job description

Astra-North Infoteck Inc. in Calgary is seeking a Voice and Video Engineer to support Cisco voice infrastructure and Calabrio deployments, focusing on UCCX, CUCM, Finesse, and disaster recovery.

This hybrid role emphasizes hands-on operations and technical leadership in a mission-critical environment. You will lead day-to-day operations, manage queues and routing strategies, and contribute to continuous improvements of voice infrastructure.