CCaaS/UCaaS Telephony Engineer

Ontario Teachers Insurance Plan; Southwestern Ontario; Hybrid; CAD 76,279 - 104,939; Full time

Benefits offered by this job

Defined benefit pension plan

100% coverage of education fees

Access to learning resources

Flexible work-from-home options

Opportunities for advancement

Job summary

A leading insurance organization in Southwestern Ontario is seeking a skilled IT professional to manage and enhance their telephony and unified communications platforms. You'll support the operation of CCaaS and UCaaS solutions, ensuring reliability and performance. Ideal candidates have a degree in Computer Science and at least two years of relevant experience. Competitive salary ranges from $76,279 to $104,939, along with comprehensive benefits and perks, are offered.

Qualifications

• 2+ years of experience supporting and configuring CCaaS and UCaaS solutions.
• Prior experience with API testing and integrations.
• Ability to generate comprehensive performance reports.

Responsibilities

• Support and optimize CCaaS and UCaaS platforms.
• Troubleshoot technical issues related to contact center operations.
• Test configurations and integrations to ensure quality.

Skills

Telephony support

Analytical problem-solving

Knowledge of CRM integrations

Call flow management

API Testing

Education

Degree or diploma in Computer Science or related field

Tools

NICE CCaaS

Microsoft Teams UCaaS

Job description

A leading insurance organization in Southwestern Ontario is seeking a skilled IT professional to manage and enhance their telephony and unified communications platforms. You'll support the operation of CCaaS and UCaaS solutions, ensuring reliability and performance. Ideal candidates have a degree in Computer Science and at least two years of relevant experience. Competitive salary ranges from $76,279 to $104,939, along with comprehensive benefits and perks, are offered.