Senior Change & Transformation Lead

NTT DATA, Inc.; Ottawa; Hybrid; CAD 110,000 - 140,000; Full time

Job summary

NTT DATA in Ottawa, Ontario is seeking a Senior Change Manager to lead governance, strategy, and execution of transformation programs across government and enterprise IT projects.

You will guide cross-functional teams, design change strategies, develop training, assess impacts, and ensure stakeholder alignment. A seasoned professional with GCdocs experience and security clearances is essential.

Qualifications

• Must have 10+ years as a Change Management Consultant/Manager within the last 12 years.
• 5+ years leading change for IT projects across multiple user groups.
• 5+ years working for a Federal or Provincial Government Department/Agency.
• 2+ years in Organizational Change Management for ITSM tool implementations (BMC).
• 1+ years using GCdocs for records management.
• Professional accreditation in Change Management (ACMP/CMI) or approved program (20+ hours).
• Canadian Federal Clearance at the Secret level.

Responsibilities

• Analysis and development of business critical success factors, architecture requirements design, process development, process mapping, and training.
• Lead functional staff to define business strategy and processes in support of transformation and change management activities.
• Support projects in capturing impact of changes on clients and workforce.
• Engage and enable the organization to implement solutions by providing practical and actionable tools and templates.
• Participate in change impact analysis and change management activities.
• Work with the target community to ensure alignment, correct skills and experience to enable the change.
• Coordinate development of training and coordination with stakeholders.
• Assist client in planning and implementing the change.
• Develop evaluation frameworks and monitor and evaluate performance once change has been implemented.
• Create presentations and presents to various stakeholders and facilitate meetings and discussions.
• Conducting change readiness assessments and providing recommendations to clients for addressing pain points.
• Developing communications products to further change management requirements and adapting those materials to diverse audiences.
• Facilitating stakeholder discussions, identifying business processes improvements and successfully implementing the improvements.
• Managing client expectations, providing consultative advice, guidance and coaching, and developing consensus.
• Conducting performance monitoring of change management activities.

Skills

Change management

Stakeholder engagement

Process improvement

Training and communication

IT project experience

Education

ACMP/CMI accreditation or equivalent

Tools

GCdocs

Job description

NTT DATA in Ottawa, Ontario is seeking a Senior Change Manager to lead governance, strategy, and execution of transformation programs across government and enterprise IT projects.

You will guide cross-functional teams, design change strategies, develop training, assess impacts, and ensure stakeholder alignment. A seasoned professional with GCdocs experience and security clearances is essential.