Head of Strategic Accounts, Canada

MedMe Health Limited; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive Health Benefits: Full

Group RRSP

Professional Development

Work-from-Home Stipend

Office Closure for Holidays

Company Retreats

Job summary

MedMe Health Limited in Toronto is hiring a Head of Strategic Accounts, Canada to own MedMe's largest Canadian enterprise and partnership accounts. The role is senior by nature, focusing on retention, adoption, and removing day-to-day account management from the founders.

You will drive retention and adoption across major national accounts, identify upsell opportunities within existing product lines, and partner with Product, CS, and Support to resolve escalations.

Qualifications

• Senior account management experience with large, complex accounts.
• Executive-level relationship management and presence.
• Proven track record of driving retention and adoption in existing accounts.

Responsibilities

• Own the full relationship for MedMe's largest Canadian enterprise and partnership accounts.
• Drive retention and adoption across those accounts.
• Identify and close upsell within existing product lines.
• Serve as senior point of contact for top Canadian relationships.
• Build account plans and QBR cadences for top accounts.
• Partner cross-functionally with Product, CS, and Support to resolve escalations.

Skills

Senior account management

Executive-level relationships

Retention & adoption

Cross-functional collaboration

B2B enterprise

Job description

The Opportunity

MedMe's largest Canadian relationships, the country's biggest pharmacy chains, banner networks, and association partnerships, currently sit with the founders. That's not scalable as those accounts and partnerships grow in number and complexity.

We're hiring a Head of Strategic Accounts, Canada as the senior owner of all of MedMe's existing Canadian enterprise and partnership accounts. This is explicitly a senior seat, not a junior one, the mandate is retention, adoption, and taking day-to-day account management off the founders' plates for good.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

What You'll Do

• Own the full relationship for MedMe's largest existing Canadian enterprise and partnership accounts
• Drive retention and adoption across those accounts
• Identify and close lower-level upsell within existing product lines (new product launches are owned by the Enterprise, Partnerships & Expansion AE)
• Serve as the senior, founder-level point of contact for MedMe's most important Canadian relationships
• Build account plans and QBR cadences for top accounts
• Partner cross-functionally with Product, CS, and Support to resolve account-level escalations

About You

• Senior account management or enterprise customer success experience, ideally owning large, complex, multi-stakeholder accounts
• Comfortable operating at a senior/executive level with major national accounts
• A track record of driving retention and adoption in existing accounts, not just closing new logos
• Strong relationship-management and executive-presence skills
• Bonus: experience in pharmacy, health tech, or another regulated, relationship-driven B2B industry

Success in This Role Looks Like

• 30 days: You're ramped on MedMe's largest Canadian accounts and the current relationship status with each.
• 60 days: You're independently running the relationship for MedMe's top accounts, with the founders stepping back.
• 90 days: Account plans and QBR cadences are in place for all major accounts, with at least one upsell or adoption win.
• Long-term: Retention and adoption are fully owned at a senior level across MedMe's national account base, with founders no longer needed for day-to-day account management.

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:

1. Initial screening conversation with our People and Culture team
2. Intro interview with the hiring manager
3. Technical interview with the team
4. Additional cross-functional interview as required (depending on the role)
5. References and offer

How We Use AI

At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

Perks at MedMe

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
• Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays
• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.

Equal Opportunity & Accessibility

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Learn More About MedMe

If you'd like more context on MedMe, our growth, and the team you'd be joining, here are a few highlights:

• Globe and Mail – Canada's Top Growing Companies (2025): MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. Link
• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. Read more
• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. Link

Compensation

The salary range for this role is CAD $120,000 - $160,000 base annually, plus variable compensation tied to retention and upsell outcomes (final structure to be confirmed). Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process.