Senior Business Systems Analyst: Strategy to Delivery Lead

Manulife John Hancock; Southwestern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

Manulife John Hancock is seeking a Senior Business Systems Analyst to own requirements for medium-sized initiatives, connecting strategy with delivery. You will lead discovery with senior stakeholders, document cross-system processes, and ensure solutions address core business needs.

You will guide data analysis, participate in design sessions, and mentor less experienced analysts. A strong communicator with solid judgment in ambiguity is essential for success in a collaborative environment.

Qualifications

• 5-10 years of experience in business analysis and business systems analysis.
• Experience owning requirements for medium-sized initiatives from inception through benefits realization.
• Advanced elicitation and facilitation; user stories and acceptance criteria; business rules; gap and root-cause analysis; and requirements traceability.
• Process mapping for cross-system processes; BPMN or equivalent notation; process simplification and redesign.
• Agile Delivery: Scrum or Kanban; backlog ownership and refinement; story slicing; DoR/DoD; release planning.
• Data and Query: SQL for independent data analysis; data modelling concepts; integration data mapping; data-based impact assessment.
• Technical Literacy: REST APIs and integration patterns; read OpenAPI/Swagger; understand architecture.
• Documentation and Tooling: Jira, Confluence, Visio/Lucidchart, wireframes.
• Testing and Validation: UAT strategy; entry/exit criteria; test scenarios; defect triage; sign-off.
• Stakeholder Engagement and Facilitation: Workshop facilitation; stakeholder mgmt; presentations to senior audiences.
• Proven experience owning requirements end to end; adapting to scope changes.
• Mentoring or coaching less experienced analysts.
• Excellent written and verbal communication; ability to explain needs and options to engineers and executives.
• Sound judgement in ambiguity; support decisions with incomplete information.

Responsibilities

• Own elicitation, analysis, and documentation of requirements for medium-sized initiatives.
• Facilitate workshops and guide participants to documented decisions.
• Analyze cross-system processes to identify root causes and simplifications.
• Challenge and reframe stated requirements to clarify business problems.
• Perform data analysis to validate assumptions and inform recommendations.
• Define data mappings and non-functional requirements for integrations.
• Partner with engineering to assess feasibility and business impact.
• Make prioritization and value trade-offs clear for scope decisions.
• Own UAT and business validation, including test scenarios and sign-off.
• Maintain requirements traceability and modeling standards; mentor peers.
• Represent business in design sessions and governance forums.
• Lead post-implementation reviews to verify outcomes.

Skills

Elicitation

Facilitation

Process Analysis

Agile Delivery

Data Analysis

SQL

REST APIs

OpenAPI/Swagger

Documentation

Jira

Confluence

Wireframes

Stakeholder Mgmt

Mentoring

Tools

Jira

Confluence

Visio

Lucidchart

Figma

Swagger/OpenAPI

Bruno

Postman

Job description

Manulife John Hancock is seeking a Senior Business Systems Analyst to own requirements for medium-sized initiatives, connecting strategy with delivery. You will lead discovery with senior stakeholders, document cross-system processes, and ensure solutions address core business needs.

You will guide data analysis, participate in design sessions, and mentor less experienced analysts. A strong communicator with solid judgment in ambiguity is essential for success in a collaborative environment.