Senior Business Systems Analyst (ServiceNow)

interac; Toronto; Hybrid; CAD 120,000 - 135,000; Full time

Benefits offered by this job

Generous vacation and wellness days

Comprehensive employer-paid benefits

RRSP program

Flexible hybrid work model

Employee & family assistance program

Parental leave top-up

Charitable donation matching

Job summary

Interac in Toronto, Ontario, is hiring a Business Systems Analyst to join the Real Time Rail payments team. You will work with stakeholders to understand problems, map current processes and translate business needs into functional requirements.

You will participate in sprint planning, define system solutions, support development, and ensure QA. Eligible candidates will have 3–4 years of BSA experience and be eligible to work in Canada.

Qualifications

• 3 to 4 years of experience working as a Business Systems Analyst
• Eligibility to work for Interac Corp. in Canada in a full-time capacity

Responsibilities

• Understand business needs by meeting with stakeholders to understand problems, objectives, and desired outcomes
• Gather and document requirements through interviews, workshops, and process reviews
• Analyze current and future state processes to identify gaps and opportunities for automation
• Define system solutions and evaluate configuration vs. new functionality
• Support development through clarifying requirements, sprint planning, backlog refinement, and demos
• Test and assure quality by developing test scenarios and supporting UAT and defect resolution
• Facilitate stakeholder workshops and manage conflicting requirements and priorities
• Maintain documentation and governance artifacts

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments. As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems

What You Will Do:

Understand business needs

• Meet with stakeholders to understand problems, objectives, and desired outcomes

• Understand business processes, policies, and controls

Gather and document requirements

• Conduct interviews, workshops, and process reviews

• Translate business needs into functional and non-functional requirements

• Write user stories, use cases, acceptance criteria, and requirements specifications

Analyze business processes

• Map current-state (“as-is”) and design future-state (“to-be”) processes

• Identify gaps, redundancies, manual work, and opportunities for automation

• Recommend process improvements

• Translate between business and IT

• Explain technical concepts to business stakeholders

• Explain business requirements to developers, architects, and technical teams

• Resolve ambiguity ensuring everyone has the same understanding of the requirement

Define system solutions

• Help determine how systems should support business processes.

• Evaluate configuration vs. customization vs. new functionality.

Support development and implementation

• Clarify requirements for developers

• Review proposed solutions against business requirements.

• Participate in sprint planning, backlog refinement and demos

• Help manage scope and requirements changes.

Testing and quality assurance

• Develop or review test scenarios and acceptance criteria

• Support system/integration testing and UAT.

• Validate that the delivered solution meets requirements

• Help investigate and resolve defects.

Stakeholder management

• Facilitate workshops and decision-making

• Manage conflicting requirements and priorities.

• Obtain stakeholder approval/sign-off.

Documentation and governance

• Maintain requirements, process diagrams, decision logs, and system documentation

What You Bring:

• 3 to 4 years of experience working as a Business Systems Analyst

• Eligibility to work for Interac Corp. in Canada in a full-time capacity

What We’re Offering:

The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.