Senior Business Systems Analyst (Hybrid)

Cognizant; Toronto; Hybrid; CAD 60,000 - 96,000; Full time

Job summary

Cognizant is seeking a Senior Business Systems Analyst to bridge business needs and technology for CIAM and digital authentication initiatives in a hybrid Toronto role. You will collaborate with stakeholders, architects, engineers, and security teams to deliver secure identity solutions.

Responsibilities include requirements gathering, writing user stories, facilitating Agile ceremonies, and guiding API integrations with identity platforms while upholding security and governance standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering or related field.
• Strong experience eliciting, documenting, and managing business and technical requirements for enterprise technology initiatives.
• Hands-on experience with Agile delivery environments using Jira and Confluence.
• Solid understanding of authentication and identity management concepts including MFA, SSO, SAML, and OIDC.
• Experience working with APIs, RESTful services, and application integration patterns.
• Knowledge of security principles, controls, and best practices within enterprise environments.
• Strong analytical, problem-solving, and process improvement skills.
• Excellent communication and stakeholder management across business, engineering, and security teams.

Responsibilities

• Partner with business and technical stakeholders to gather, analyze, and document requirements.
• Translate objectives into functional specifications, user stories, and solution requirements.
• Facilitate requirements workshops and Agile ceremonies to drive delivery.
• Support design and implementation of CIAM capabilities including MFA, SSO, SAML, and OIDC-based solutions.
• Collaborate with engineering, security, and architecture teams to identify gaps and support integration initiatives.
• Analyze APIs and RESTful services to ensure successful integration with identity platforms.
• Assist in troubleshooting issues, conduct root cause analysis, and optimize processes for user experience.
• Ensure requirements align with security standards and governance.

Skills

Business analysis

Requirements gathering

Agile ceremonies

API integration

Identity management

Security awareness

Communication

Problem solving

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering

Tools

Jira

Confluence

OpenID Connect (OIDC)

Job description

Senior Business Systems Analyst

About the role

As a Senior Business Systems Analyst, you will make an impact by bridging business needs and technology solutions within customer identity and access management (CIAM) and digital authentication initiatives. You will be a valued member of the application development and delivery team and work collaboratively with business stakeholders, architects, engineers, security teams, and client partners to deliver secure, scalable identity solutions.

In this role, you will

• Partner with business and technical stakeholders to gather, analyze, and document business, functional, and technical requirements.
• Translate business objectives into clear functional specifications, user stories, and solution requirements.
• Facilitate requirements workshops, stakeholder discussions, and Agile ceremonies to drive project delivery.
• Support the design and implementation of identity and access management capabilities including MFA, SSO, SAML, and OIDC-based solutions.
• Collaborate with engineering, security, and architecture teams to identify solution gaps, recommend improvements, and support system integration initiatives.
• Analyze APIs and RESTful services to ensure successful integration between applications and identity platforms.
• Assist in troubleshooting business and technical issues, conducting root cause analysis, and optimizing processes for enhanced user experience.
• Ensure requirements and solutions align with security standards, governance frameworks, and organizational best practices.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days per week in a client office in Toronto, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Strong experience eliciting, documenting, and managing business and technical requirements for enterprise technology initiatives.
• Hands-on experience working within Agile delivery environments using tools such as Jira and Confluence.
• Solid understanding of authentication and identity management concepts including Multi-Factor Authentication (MFA), Single Sign-On (SSO), SAML, and OpenID Connect (OIDC).
• Experience working with APIs, RESTful services, and application integration patterns.
• Knowledge of security principles, controls, and best practices within enterprise environments.
• Strong analytical, problem-solving, and process improvement skills.
• Excellent communication and stakeholder management skills with the ability to work across business, engineering, and security teams.

These will help you stand out

• Experience with CIAM platforms such as Ping Identity, ForgeRock, Okta, OAuth, or similar identity solutions.
• Familiarity with cloud platforms including AWS, Microsoft Azure, or Google Cloud Platform and their identity services.
• Knowledge of CI/CD pipelines and DevOps practices supporting identity-related implementations.
• Understanding of Zero Trust architecture, adaptive authentication, and risk-based authentication frameworks.
• Experience with fraud prevention, customer onboarding, and digital identity journeys.
• Basic scripting experience using Python, JavaScript, or similar languages for automation and integration activities.
• Knowledge of CIAM metrics, user behavior analysis, and customer experience optimization.
• Relevant industry certifications including CISSP, CIAM-related certifications, or vendor-specific identity certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until November 14th , 2026.

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $60,300 – $95,500 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant's discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.