Senior Business Systems Analyst

Intello Technologies Inc.; Toronto; Hybrid; CAD 92,000 - 138,000; Full time

Job summary

A leading company in healthcare IT is seeking a detail-oriented Business Analyst to drive improvements and support projects within TELUS Health. The successful candidate will collaborate with internal teams and clients to gather requirements, oversee implementations, and contribute to continuous improvement efforts. This role offers a competitive salary, performance bonuses, and a comprehensive benefits package.

Benefits

Profit sharing bonus

Stock purchase plan

Flexible benefits plan

Minimum 3 weeks of vacation

Career growth opportunities

Qualifications

• Minimum 5 years of experience as a Business Analyst or similar role required.
• Experience in healthcare or insurance, particularly with clinical systems.
• Understanding of software design and deployment processes.

Responsibilities

• Define business requirements and develop statements for new capabilities.
• Conduct gap analyses and document end-to-end workflows.
• Support project planning and quality assurance activities.

Skills

Problem-solving

Analytical abilities

Communication

Collaboration

Education

Graduate or undergraduate degree in business administration, health informatics, engineering, or related discipline

Tools

MS Office

Google productivity tools

Job description

Select how often (in days) to receive an alert:

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Business Analyst Role Overview:

You are a detail oriented business analyst looking to make a difference in the healthcare IT space. You enjoy problem solving and working with others to bring clarity to murky and challenging situations. You are versed in both technology and business processes and can bridge the gap between the two. You enjoy working with different teams and multiple stakeholders, and would enjoy the opportunity to work on multiple programs at TELUS Health.

What YOU Get to Do:

Work with internal development teams, clients and partners to define business requirements and develop statements of work for the addition of new capabilities to existing TELUS Health IT solutions. You would then support the execution of those statements of work throughout the software delivery lifecycle, helping to ensure a successful and high quality delivery to our client. You would also support continuous improvement activities within the TELUS delivery teams.

In more detail, your work likely to include, but not necessarily be limited to, any and all of the following:

• Collaborate with clients, partners, internal development teams and other stakeholders
• Perform requirements assessments and translate requirements into specific system specifications
• Conduct gap analysis between requirements and available solutions
• Perform options assessments with impact analysis of alternatives
• Document end-to-end business workflows and operational support processes
• Define and document business, clinical, and end-user requirements
• Develop effort and cost estimates for project completion
• Develop contractual statements of work for the delivery of updates and new capabilities for TELUS Health IT solutions
• Support project planning for the delivery of those statements of work
• Ensure alignment on requirements and deliverables across TELUS development teams, TELUS partners and clients throughout the deliveryof those statements of work
• Pro-actively identify and address requirements gaps that may arise during the delivery of those statements of work
• Support quality assurance activities and validate test coverage
• Develop product or program documentation including user guides, training materials and release notes
• Oversee quality management and system validation processes
• Develop and maintain requirements and business process documentation for TELUS solutions
• Partner with business and development teams to develop and execute process improvements
• Contribute to Roadmap planning for TELUS Health IT programs

Qualifications

What YOU Bring:

A Professional Designation/Certification:

• A graduate or undergraduate degree in business administration, health informatics, engineering, computer science, health management, clinical profession, a related discipline or relevant experience

Required Experience:

• Minimum 5 years of experience as a Business Analyst or similar role in service operations or consumer business environments
• Experience in healthcare or insurance, particularly in clinical system or IT implementation
• Proven problem-solving and analytical abilities
• Proficiency in MS Office and Google productivity tools
• Demonstrated understanding of software design, implementation, and deployment processes, including:
  
  • Requirements gathering
  • Privacy and security considerations
  • System and business readiness assessment
  • Process improvement and change management
  • Issue management
  • Training development and delivery
  • Operational support planning

Experience that would be an asset:

• Experience working with large government or government adjacent agencies
• Experience in the healthcare insurance space and more specifically provincial compensation boards
• Knowledge of HL7 (V2 and V3), FHIR, CDA or other Healthcare IT standards

Where We Are Looking:

What YOU Get:

• Contribute to the development and maintenance of multiple TELUS Health programs that support clinicians and their critical work across the country
• Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $92,000-$138,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.