Senior Business System Analyst

Delpath; Toronto; Hybrid; CAD 120,000 - 130,000; Full time

Job summary

A leading company in IT services seeks a Senior Business Systems Analyst with expertise in ServiceNow to enhance IT Service Management. This mid-senior level role in Downtown Toronto plays a pivotal role in aligning business solutions with governance policies, requiring strong analytical and collaboration skills. Ideal candidates will possess extensive experience in Agile methodologies and IT governance practices, with a focus on operational efficiency.

Qualifications

• 5+ years experience as Business Systems Analyst or similar role.
• 3+ years hands-on experience with ServiceNow.
• Strong understanding of Agile methodologies and Lean principles.

Responsibilities

• Gather and document business requirements, translating needs into specifications.
• Lead requirements-gathering sessions and create user stories.
• Support the evolution of DevOps practices and manage backlog prioritization.

Skills

Analytical

Communication

Problem Solving

Education

ITIL Foundation certification

Senior Business Analysis Certification (CBA | IIBA)

Job description

Senior Business Systems Analyst – IT Service Management (ServiceNow)

Location- Downtown Toronto- Hybrid

Duration- 6 months with high possibility of extension

Purpose

The Senior Business Systems Analyst plays a key role in the ITSM Engineering Team within Global Enterprise & Technology Platforms (GTEP). This role focuses on leveraging ServiceNow to optimize IT Service Management (ITSM), Asset Management, and Operations Management. The analyst ensures alignment with enterprise governance policies, regulatory compliance, and business objectives to drive efficiency across the bank.

Key Responsibilities

Business Analysis & Stakeholder Collaboration

• Gather, analyze, and document business requirements, ensuring they align with organizational goals. Act as a liaison between business teams and technical teams, translating business needs into functional specifications.
• Lead requirements-gathering sessions and facilitate the creation of user stories, epics, and acceptance criteria.

Agile & Lean Methodologies

• Work within Agile frameworks (Scrum/Kanban) to prioritize backlogs, manage sprint planning, and ensure timely solution delivery.
• Support the evolution of DevOps practices, ensuring streamlined CI/CD pipeline deployments.

ServiceNow & ITSM Solutions

• Provide technical expertise on ServiceNow modules, focusing on ITSM, Asset Management, and Operations Management. Oversee system integration, process automation, and security compliance efforts.
• Assist in creating system documentation, including process flows, use cases, and technical specifications.

Operational Excellence & Compliance

• Ensure business operations align with the policies, AML/ATF regulations, and compliance standards.
• Conduct system testing and validation to verify solution effectiveness.
• Provide post-implementation support and troubleshooting for key IT projects.

Must Have Requirements

• 5+ years of experience as a Business Systems Analyst, Product Owner, or similar role supporting Agile/Lean development environments.
• 3+ years of hands-on technical experience with ServiceNow, including ITSM, Asset Management, and Operations Management.
• Strong understanding of Agile methodologies (Scrum/Kanban) and Lean principles.
• ITIL Foundation certification and knowledge of IT Service Management best practices.
• Familiarity with DevOps practices, including CI/CD pipelines and automation tools.
• Experience managing large and complex IT projects, with a solid background in system integration.
• Strong analytical, communication, and problem-solving skills with the ability to work across multiple teams.
• Senior Business Analysis Certification (CBA | IIBA) is a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Technology & Services and Banking

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