Senior Business Systems Analyst

CAAT Pension Plan; Toronto; On-site; CAD 120,000 - 130,000; Full time

Job summary

Join CAAT Pension Plan as a Senior Business Systems Analyst, where you will support business systems and drive process improvements. This role requires strong analytical skills, a background in pension systems, and the ability to collaborate with stakeholders to meet business objectives. Enjoy a dynamic work culture with a focus on professional development and wellness benefits.

Benefits

Flexible Work Arrangements

Comprehensive Benefits

Defined Benefit Pension Plan

Continuous Learning Opportunities

Collaborative Work Environment

Qualifications

• Over 8 years of experience as a Business Systems Analyst, particularly in pension systems.
• Solid understanding of Agile and Waterfall software development methodologies.
• Expertise in business processes and industry compliance regulations.

Responsibilities

• Act as the primary liaison between stakeholders to gather requirements.
• Analyze technical issues and implement effective solutions.
• Conduct in-depth data analysis, generate reports, and provide actionable insights.

Skills

Analytical Skills

Communication Skills

Problem-solving

Education

Bachelor's Degree in Business Administration or IT

Tools

Power BI

SQL

Pension Software Systems

Azure Cloud Technologies

Job description

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End Date: June 30, 2025

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About The Role

We are seeking a Senior Business Systems Analyst to join our Technology and IT Service Management team. The successful incumbent will have a desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment. In this role, you will provide primary and secondary BSA support for a suite of business systems through issue tracking, problem determination and resolution, documentation, testing and change management.

As The Newest Member Of Our Team, You’ll

• Act as the primary liaison between stakeholders, including management, IT teams, to gather requirements. Facilitate workshop and interviews with stakeholders to capture detailed system requirements and user needs
• Participate in the design, implementation and enhancement of pension systems, ensuring alignment with business objectives and regulatory requirements
• Work closely with the business teams to identify process improvements and define business requirements.
• Collaborate with the teams to make recommendations and design optimal business processes that will meet both current and future needs of the organization.
• Drive the implementation of new processes and tools, ensuring seamless adoption, optimal performance, and alignment with evolving technology. Monitor customer satisfaction and provide follow-up support.
• Analyze technical issues, deploy timely solutions, and assign appropriate resources to prevent recurrence. Maintain robust documentation and support controlled changes via Change Management protocols.
• Conduct in-depth data analysis, generate reports, and deliver actionable insights using BI tools (e.g., Power BI, SQL) to enhance business productivity and efficiency.
• Oversee application maintenance, security, and enhancements—coordinating updates, patches, and troubleshooting with vendors and users. Provide after-hours support as needed.
• Mentor junior analysts, develop user manuals, and train stakeholders on new functionalities or system changes. Manage testing in pre-production environments to ensure stability.
  
  

To Succeed, You Bring

• Over eight (8) years of experience as a Business Systems Analyst with a significant portion in the pension system. This experience should include a proven track record of successfully managing initiatives.
• A solid understanding of software development methodologies (Agile and Waterfall), and integration methods.
• An in-depth understanding of business processes, industry trends, and the ability to align technology solutions with long-term business goals.
• An In-depth understanding of Canadian pension regulations, compliance and industry best practices
• Expertise in pension software systems, database management and Azure Cloud technologies
• Excellent written and verbal communication skills, along with strong analytical and critical thinking abilities
• Possesses leading-edge technical knowledge and proficiency in business analysis methodologies, tools, and techniques
  
  

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
  
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

Diversity, Equity, Inclusion, And Belonging (DEIB)

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [e-mail] or call Human Resources at 416-673-9000 for assistance.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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