Senior Business Process Design & Project Manager

Ian Martin Group; Calgary; On-site; CAD 170,000 - 185,000; Full time

Job summary

Raise is assisting a Calgary-based client in recruiting a Senior Business Process Design & Project Manager. This role leads complex process-improvement programs and end-to-end project delivery across business and enabling functions.

You will govern scope, schedule, budget, risks, and change activities while delivering sustainable outcomes and measurable benefits in a regulated operational environment. Ideal candidates bring deep process design expertise, strong stakeholder management, and

Qualifications

• 8+ years in business process design, operational improvement, transformation, or related field.
• 4+ years managing cross-functional projects of moderate-to-high complexity with governance and reporting.
• Experience mapping and redesigning end-to-end processes with measurable improvements.
• Strong workshop facilitation, requirements elicitation, problem-solving, and executive communication capabilities.
• Experience developing business cases, roadmaps, and benefits-realization plans.

Responsibilities

• Lead business process design and improvement initiatives from discovery to benefits realization.
• Conduct current-state assessments using interviews, workshops, data analysis, and process mapping.
• Design end-to-end future-state processes with clear roles, handoffs, controls, and performance measures.
• Apply Lean, value-stream mapping, root-cause analysis, and continuous improvement methods.
• Translate needs into process requirements, operating procedures, and business rules.
• Facilitate cross-functional design sessions and build agreement on practical solutions.
• Define governance, baselines, KPIs, and post-implementation review measures.
• Lead complex initiatives through initiation, planning, execution, and closeout.
• Coordinate with business, technology, procurement, legal, risk, and external partners.

Skills

Project management

Stakeholder management

Process design

Problem solving

Executive communication

Education

Post-secondary degree in business/engineering/IS

Tools

Process-mapping tools

Lean techniques

Value-stream mapping

Job description

Senior Business Process Design & Project Manager

• Pay Rate: $84.70/hour, depending on experience
• Contract Length: 1 year
• Location: Calgary, Alberta

Raise is currently hiring a Senior Business Process Design & Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our client is responsible for the safe and reliable operation of the Alberta Interconnected Electric System.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The Senior Business Process Design & Project Manager leads complex process improvement and transformation initiatives from problem definition through implementation and benefits realization. The role combines deep expertise in end-to-end business process design with intermediate-to-senior project management capability. Working across business and enabling functions, the position diagnoses operational challenges, designs practical future-state processes, establishes governance and controls, and manages the people, scope, schedule, budget, risks, dependencies, and change activities required to deliver sustainable outcomes

Responsibilities

• Business Process Design & Improvement
• Lead discovery and current-state assessments using interviews, workshops, data analysis, observation, and process mapping.
• Design customer-focused, end-to-end future-state processes that clarify roles, decision rights, handoffs, controls, service levels, and performance measures.
• Apply process design methods such as Lean, value-stream mapping, root-cause analysis, service blueprinting, and continuous improvement.
• Identify opportunities to simplify, standardize, automate, digitize, or eliminate low-value activities.
• Translate business needs into process requirements, operating procedures, business rules, controls, and functional requirements.
• Facilitate cross-functional design sessions, resolve competing requirements, and build agreement on practical solutions.
• Establish process ownership, governance, documentation standards, and mechanisms for ongoing performance management.
• Define baselines, expected benefits, key performance indicators, and post-implementation review measures.
• Project Management & Delivery
• Lead medium-to-large or complex initiatives through initiation, planning, execution, implementation, and closeout.
• Develop fit-for-purpose charters, integrated plans, schedules, budgets, resource forecasts, governance routines, and status reporting.
• Manage scope, milestones, dependencies, risks, issues, decisions, changes, vendors, and quality.
• Provide clear, concise reporting and recommendations to sponsors, steering committees, and senior leaders.
• Coordinate business, technology, procurement, legal, risk, and external delivery partners as required.
• Apply appropriate delivery approaches, including predictive, agile, hybrid, and progressive elaboration.
• Plan implementation readiness, transition activities, training, communications, adoption, and operational handover.
• Track outcomes and benefits, address performance gaps, and capture lessons learned for future initiatives.
• Stakeholder & Change Leadership
• Build trusted relationships with process owners, subject-matter experts, project teams, and leaders at all levels.
• Make complex business problems understandable through clear process visuals, decision materials, and executive-level communication.
• Assess stakeholder impacts and adoption risks, and integrate change management activities into delivery plans.
• Coach team members and business partners in process thinking, structured problem solving, and disciplined project delivery.
• Constructively challenge assumptions while maintaining momentum, accountability, and stakeholder commitment.

Qualifications

• 8 or more years of progressive experience in business process design, operational improvement, transformation, or a related field.
• 4 years of experience managing cross-functional projects of moderate-to-high complexity, including responsibility for integrated planning, governance, risk, and stakeholder reporting.
• Demonstrated experience mapping and redesigning end-to-end processes and implementing measurable improvements.
• Strong workshop facilitation, requirements elicitation, problem-solving, business analysis, and executive communication capabilities.
• Experience developing business cases, options analyses, implementation roadmaps, performance measures, and benefits-realization plans.
• Proficiency with process-mapping, collaboration, project-scheduling, reporting, and presentation tools.
• Nice-to-haves
• Experience supporting technology-enabled transformation, workflow automation, enterprise systems, or operating-model change.
• Experience in a regulated, complex, or multi-stakeholder environment.
• Education and Certifications
• Post-secondary degree in business, operations, engineering, information systems, or a related discipline; an equivalent combination of education and experience may be considered.
• Nice to have certifications
• Project management certification such as PMP or equivalent.
• Lean Six Sigma, business process management, business analysis, change management, or agile certification.

Looking for meaningful work? We can help!

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