Senior Business Process Analyst

TD Bank; Toronto; On-site; CAD 76,000 - 116,000; Full time

Job summary

An established industry player is seeking a Senior Business Process Analyst to enhance operational efficiency and drive process improvements. This role involves analyzing business processes, providing specialized guidance, and collaborating with key stakeholders to recommend impactful solutions. The successful candidate will leverage their analytical skills and business acumen to influence and lead projects, ensuring compliance and alignment with organizational goals. Join a dynamic team committed to fostering a positive work culture and driving innovation in the financial sector.

Benefits

Health Benefits

Retirement Plans

Paid Time Off

Development Programs

Discounts

Qualifications

• 5+ years in business process analysis or similar roles.
• Knowledge of Business Process Management and methodologies.

Responsibilities

• Identify and recommend process improvements to enhance productivity.
• Build effective relationships with key business partners.

Skills

Business Process Analysis

Analytical Skills

Communication Skills

Process Improvement Methodologies

Education

Undergraduate Degree

Relevant Certifications

Tools

MS Office

PowerBI

ServiceNow

Jira

Confluence

Job description

Senior Business Process Analyst

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Remote type: Hybrid

Locations: Toronto, Ontario

Time type: Full time

Posted on: Posted 2 Days Ago

Application deadline: End Date: May 27, 2025 (18 days left to apply)

Job requisition ID: R_1416916

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

76,800 - 115,200 CAD

This role is eligible for a discretionary variable compensation award based on performance.

TD is committed to fair and equitable compensation, with growth opportunities and skill development. The actual salary offered will depend on skills, experience, location, and organizational needs.

As a candidate, you are encouraged to discuss compensation details with your recruiter.

Job Description:

Provide specialized guidance in business process and procedure management for a functional or business area, including implementing processes and initiatives to meet standards and guidelines. May involve complex reporting, analysis, and assessments at functional or enterprise levels.

Key Responsibilities:

• Identify and recommend process improvements to enhance productivity and efficiency.
• Act as a consultant, providing advice and recommendations on operational processes.
• Build effective relationships with key business partners.
• Analyze feasibility and impact of new initiatives, solutions, and products.
• Facilitate problem-solving sessions.
• Develop internal standards and procedures.
• Coordinate project status reports, communication, and deliverables.
• Ensure communication and training plans are in place for projects and initiatives.
• May lead or manage project teams.

Additional Responsibilities:

• Manage workload to meet service levels.
• Exercise discretion in handling confidential information.
• Adhere to enterprise frameworks and methodologies.
• Ensure programs and policies meet business needs and compliance.
• Identify and manage risks, resolve escalated issues.
• Conduct research, develop presentations, and perform analysis.
• Monitor service and productivity, implement improvements.
• Provide subject matter expertise and guidance.
• Manage relationships across business lines and ensure regulatory alignment.

Team and Leadership:

• Participate actively in team environment, support positive work culture.
• Provide thought leadership and share industry knowledge.
• Stay current with industry trends and grow business knowledge.
• Engage in performance management and development activities.
• Communicate project statuses and relevant information.
• Mentor others, share knowledge, and develop relationships.
• Support a diverse and inclusive work environment.

Depth and Breadth:

• Expert in business process management methodologies.
• Understand organizational context and industry factors.
• Apply best practices for process and product improvements.
• Lead projects with moderate to complex risks.
• Resolve complex problems with multiple variables.
• Influence and guide across teams and levels.

Experience & Education:

Required:

• Undergraduate degree or relevant certifications.
• 5+ years in business process analysis or similar roles.
• Knowledge of Business Process Management.
• Strong analytical and communication skills.
• Proficiency in analytical tools, MS Office, PowerBI, ServiceNow, Jira, Confluence.

Preferred:

• ITIL Certification.
• Experience with process improvement methodologies (CBAP, Lean, Six Sigma).
• Domain knowledge in finance or banking sector.

About TD:

TD is a leading global financial institution, serving over 27 million households and businesses. Committed to customer experience, growth, and community support.

Rewards & Benefits:

Includes salary, variable pay, health benefits, retirement plans, paid time off, discounts, development programs, and recognition.

Additional Information:

Supports career development, training, onboarding, and accommodations for accessibility.

Application Process:

We will contact suitable candidates for interviews. We communicate outcomes via email or phone.