Senior Business Analyst - Pension Systems Modernization

Kyndryl; Toronto; Hybrid; CAD 129,000 - 203,000; Full time

Job summary

Pension Fund/Financial Services in Toronto is seeking a Senior Business Analyst to support a major pension platform modernization initiative. The role focuses on replacing an existing pension administration system, with emphasis on CRM capabilities, workflows, and pension processes.

The candidate should translate complex business requirements into actionable specifications, collaborating with stakeholders, technology teams, and vendors to deliver milestones on a 3-month contract with potential

Qualifications

• Senior BA with enterprise transformation or system implementation experience.
• Strong pension administration domain knowledge.
• Experience in financial services, pension funds, or retirement benefits.
• Strong requirements gathering, business process mapping, and stakeholder management.
• Experience supporting platform modernization, CRM/workflow enhancements, or enterprise system implementations.

Responsibilities

• Gather, analyze, and document business requirements for pension platform modernization and implementation.
• Collaborate with stakeholders, technology teams, and vendors to define CRM, workflow, and pension administration requirements.
• Analyze existing pension processes and identify opportunities for improvement and automation.
• Support system implementation, business process transformation, testing, and milestone delivery.
• Develop business requirements, process maps, user stories, and functional specifications.
• Ensure solutions align with pension administration processes and business objectives.

Skills

Pension domain knowledge

Requirements gathering

Business process mapping

Stakeholder management

Communication

Enterprise transformation

Tools

CRM systems

Workflow tools

Pension systems

Job description

Client: Pension Fund/Financial Services

Role: Senior Business Analyst - Pension Systems Modernization

Duration: 3 months contract to start with potential extensions

Location: Toronto, ON - hybrid

Job Overview

We are seeking an experienced Senior Business Analyst to support a major pension platform modernization initiative involving the complete replacement of an existing pension administration system. The project focuses on modernizing pension operations, CRM capabilities, business workflows, and system implementation. The ideal candidate will have strong pension administration and financial services experience, with the ability to translate complex business requirements into actionable solutions.

Key Responsibilities

• Gather, analyze, and document business requirements for pension platform modernization and implementation.
• Collaborate with business stakeholders, technology teams, and vendors to define CRM, workflow, and pension administration requirements.
• Analyze existing pension processes and identify opportunities for improvement and automation.
• Support system implementation, business process transformation, testing, and milestone delivery.
• Develop business requirements, process maps, user stories, and functional specifications.
• Ensure solutions align with pension administration processes and business objectives.

Requirements

• Senior Business Analyst -preferably supporting enterprise transformation or system implementation projects.
• Strong pension administration domain knowledge, including an understanding of the pension fund management lifecycle.
• Experience within financial services, pension funds, or retirement benefits administration.
• Strong requirements gathering, business process mapping, and stakeholder management skills.
• Experience supporting platform modernization, CRM/workflow enhancements, or enterprise system implementations.

Nice-to-Have

• Experience with pension administration platforms, including Aon solutions.
• Previous experience supporting pension system replacement or migration projects.
• Familiarity with pension data migration, UAT, and business process automation.
• Experience working with Canadian pension organizations or public-sector pension plans.

#IndKyn

Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada