Senior Business Analyst - Payments Product

RBC; Bedford; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Total rewards

Leadership development

Flexible benefits

Collaborative team

Job summary

RBC is seeking a diligent Business/Product Analyst to join the Capital Markets Payments Product Team in Toronto. You will map and optimize payment processes, analyze ecosystems, and collaborate with operations, legal, and risk to advance modernization efforts.

The role requires hands-on agile experience, knowledge of ISO and MT/MX formats, SWIFT messaging, and a proactive, collaborative mindset to deliver end-to-end payment solutions.

Qualifications

• 5+ years as Business or Product Analyst in financial institutions.
• 3+ years in agile product owner role with user stories/backlog.
• Knowledge of payment formats and compliance.
• Strong communication and collaboration.

Responsibilities

• Map, analyze, and redesign business processes for efficiency and automation.
• Analyze current Capital Markets Payments ecosystems for improvements.
• Collaborate with operations, legal, compliance, and risk.
• Support product rollouts with internal training.
• Model test cases and plan execution.
• Develop and prioritize roadmaps.
• Design dashboards and end-to-end payment tracking tools.
• Provide thought leadership on tech trends.
• Coordinate cross-functional teams for buy-in.
• Report project milestones to stakeholders.
• Liaise with vendors to assess new technologies.

Skills

Agile Methodology

Business Data Analysis

Business Process Modeling

Commercial Acumen

Communication

Critical Thinking

Decision Making

Group Problem Solving

Interpersonal Relationship Management

Requirements Analysis

Education

CSM certification

CTP certification

Tools

SWIFT Messaging

ISO MT/MX formats

Instant Payments Processing

Job description

What is the opportunity?
The COO group is the functional core of RBC Capital Markets’ trading activities. We provide our business partners greater efficiency, scalability, and control within their operational processing, helping to ensure the firm’s continued growth and success. Within the COO Group is the Liquidity, Funding and Payment Services pillar dedicated to supporting mission critical Treasury, Cash, Control and Collateral Management capabilities across various Capital Market and Enterprise-wide business lines. The Product Team in Liquidity, Funding and Payment Services shapes and advances the transformation roadmap through a holistic lens including people, processes, data, and technologies. This role sits within the Payments Product Organization with goal for improved STP rates for high value payments along with enhanced controls across all of Capital Markets businesses. Through a variety of tools and methodologies, our team strives to clearly articulate a vision for the future of our business, and drive towards it, in collaboration with our IT partners.

Job Description
What is the opportunity?
The COO group is the functional core of RBC Capital Markets’ trading activities. We provide our business partners greater efficiency, scalability, and control within their operational processing, helping to ensure the firm’s continued growth and success. Within the COO Group is the Liquidity, Funding and Payment Services pillar dedicated to supporting mission critical Treasury, Cash, Control and Collateral Management capabilities across various Capital Market and Enterprise-wide business lines. The Product Team in Liquidity, Funding and Payment Services shapes and advances the transformation roadmap through a holistic lens including people, processes, data, and technologies. This role sits within the Payments Product Organization with goal for improved STP rates for high value payments along with enhanced controls across all of Capital Markets businesses. Through a variety of tools and methodologies, our team strives to clearly articulate a vision for the future of our business, and drive towards it, in collaboration with our IT partners.
What will you do ?

• Lead the comprehensive mapping, analysis, and redesign of business processes to identify inefficiencies and opportunities for technology & automation, process improvements, and home-of-best-fit recommendations
• Support the analysis of “as-is” Capital Markets Payments Eco systems and identify areas of efficiency improvement as a part of the Capital Markets Payments Modernization Program.
• Collaborate with cross functional teams such as operations, legal, compliance, and risk where required
• Contribute to the operations readiness for product roll outs, such as providing training and support to internal teams
• Test Case modelling, planning, and execution
• Roadmap development and prioritization
• Designing dashboards and end-to-end tracking tools for payments
• Thought leadership on key and emerging technologies, competitive landscape, and capital markets transformation
• Liaise with and manage cross-functional teams to achieve buy-in
• Report progress of project status, milestones, and achievements to stakeholders
• Establish and maintain relationships with vendors and service providers in assessing new technologies and industry trends

What will you need to succeed?

• 5+ years of experience as a Business or Product Analyst in Financial institutions especially within the scope of Capital Markets or Payments/Cash Management products and services.
• 3+ years of experience in hand on agile development in a product owner role, including creating user stories, backlog refinement
• Knowledge of ISO and MT/MX payment formats, SWIFT Messaging, FX payments, and Instant Payments Processing
• A good understanding of innovative technologies and current technology trends
• Professional Certifications : CSM, CTP certification preferred but not required
• Must be a team player who works well with technical and non-technical resources
• A Payment Enthusiast keeping updated with the industry trends
• A "can do" attitude. Must be able to see tasks through to completion without significant supervision
• Good oral and written communication skills and the ability to clearly articulate to all project members and stakeholders
• Familiar with legal and compliance obligation related to Payments processing guidelines and other regulations related to Capital Markets

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-09-15
Application Deadline:
2026-09-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.