Senior Business Analyst (Contract) (Hybrid)

Broadridge Financial Solutions; Markham; Hybrid; CAD 76,000 - 90,000; Full time

Job summary

Broadridge Financial Solutions seeks a Senior Business Analyst to collaborate with clients and internal teams to gather and document business and functional requirements. You will lead elicitation efforts, define objectives, and ensure the right analysis is done for software implementations.

The role involves working across Product, Development, QA, and external partners, with a focus on delivering client-centric solutions in both Agile and Waterfall environments.

Qualifications

• 5–7 years’ business analysis experience in a technical environment.
• Experience with Agile or Waterfall methodologies.
• Experience in tax reporting or tax-related service solutions.
• Experience leading client onboarding or client implementation projects.
• Experience with writing complex SQL queries against relational databases.
• Knowledge of data mapping, file layouts (XML/JSON) and process flows.
• Strong written and verbal communication and documentation skills.

Responsibilities

• Gather and document business and functional requirements with clients.
• Lead requirement elicitation and facilitate viable solutions.
• Ensure requirements are captured for SDLC in waterfall or agile.
• Collaborate with Product, Development, QA, and external partners.
• Review test plans and support QA with acceptance criteria.
• Provide coaching to junior Business Analysts and promote continuous improvement.
• Manage project risk and deliverables within timelines.

Skills

Requirements elicitation

Analytical problem-solving

Client onboarding

SQL knowledge

Verbal and written communication

Teamwork and project management

Time management

Education

Bachelor’s degree in CS/CE/Finance/Business

CBAP certification (asset)

Tools

JIRA

Confluence

SharePoint

Oracle SQL Developer

PL/SQL

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Senior Business Analyst will work directly with internal and external clients to gather and document business and functional requirements. They will implement Broadridge products/services and provide functional leadership in the design and development of software applications.

Key Job Functions/Responsibilities

Demonstrate your curiosity to quickly immerse yourself in our impressive product offerings to understand how Broadridge’s solutions can increase your clients’ operational efficiency and effectiveness and increase their end customers’ satisfaction Drive analytical problem-solving and deep dives to solve non-routine problems that will drive client-centric solutions Be responsible for the successful implementation of the projects and supporting business applications with complex integration Work closely with clients to ensure their requirements are captured and communicated to internal and partner technical staff accurately as they relate to overall product and service offerings Be proficient in requirement elicitation and able to propose and facilitate the selection of viable functional solutions Be proficient in defining business objectives, scope statements and identifying the business analysis deliverables and work effort Work closely with the Product team, internal and external Development teams to ensure requirements are appropriately documented for either Waterfall or Agile methodologies Participate in all phases of the System Development Lifecycle (SDLC) and provide timely project status update to Project Managers and identify project risk as early as possible Organize and facilitate meetings with Product, Development, QA, partners, and other stakeholders to review client requirements as they relate to solution functionality Perform gap analysis between requirements and product features – identify custom requirements and define solutions Review system enhancement requests, work requests, and problem reports for feasibility and completeness for all Broadridge Products Document business requirements and functional/non-functional requirements documents including data mapping documents and processing flow diagrams Be proficient in applying business analysis techniques and tools to define data mapping, file transformations, and both operational and business process flows Be proficient in defining user cases and user stories Review test plans and support QA to verify test output meets with client requirements and expectations Investigate data and system issues and work with the stakeholders to understand the root cause and propose solutions and/or design improvements Provide coaching and support to junior Business Analysts and promote a culture of continuous improvement and collaboration Other duties as assigned.

Basic Skill Level Requirements

Education:

Education and/or experience equivalent to bachelor’s degree in Computer Science, Computer Engineering, Finance, or Business Certification in the field of Business Analysis (an asset) Certified Business Analysis Professional (CBAP) is an asset

Experience:

Minimum of 5-7 years’ business analysis experience in a technical environment following Agile or Waterfall methodologies Experience with tax reporting or tax-related service solutions Experience in leading client onboarding or client implementation projects Experience in working with external clients to gather and document business requirements Experience in working as SME, consultant or lead BA on large and complex project considered as an asset Experience with writing complex SQL queries against relational databases or database warehouses Solid understanding of fix-length, XML, CSV file layout and JSON scripting Proactive and highly motivated individual with good work ethics and time management skills. Previous experience in Financial and/or Print industry

Skills:

Excellent verbal and written communication skills and able to speak with clients (internal and external), partners (internal and external), and present technical information in a clear and concise manner Outstanding teamwork, project management skills, and client centric mindset Great attention to details and excellent analytical and problem-solving skill Excellent research and documentations skills, as well as top-notch problem-solving skills Proven ability to perform high-quality work within tight timelines across multiple projects simultaneously

Tools:

Data modeling, data mapping, process modeling JIRA, Confluence, SharePoint Proficiency with Microsoft Office required (Word, Excel, Visio, etc.) Wireframe and mock‑up tools Oracle SQL Developer, PL/SQL, Oracle, MS Access Database

Recruitment Process

Throughout the application process, you will be required to attend interviews in person. Our recruiters will explain the interview process at each stage and answer any questions you may have.

Compensation

Salary Range: 55.00 – 65.00/hour (CAD). Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Vacancy Disclosure

This posting is for an existing and currently open position within Broadridge.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Employment verification Education verification Credit inquiry Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high‑speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function‑specific topics through our LinkedIn Learning program.