Process Control Administrator (Hybrid)

Broadridge Financial Solutions; Markham; Hybrid; CAD 47,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, life and vision ins.

RRSP with company match

Paid parental leave

Competitive vacation days

Medical insurance starts on hire

Job summary

Broadridge Financial Solutions seeks a Process Control Administrator to coordinate all aspects of a client product or service offering from inception to delivery. The role ensures proxy and non-proxy job setup, accuracy, and timely support for issuers’ shareholder mailings.

The position requires strong analytical and communications skills, experience with regulatory requirements, and the ability to work in a hybrid environment across Canada. A background in financial operations is preferred.

Qualifications

• Education: High School Diploma or equivalent.
• Community College Diploma in Business Administration is an asset.
• Experience: 5 years’ experience in a similar position or equivalent is preferred.
• Knowledge in Compliance and Audit is essential.
• Exposure to printing and financial business operations is preferred.
• Previous experience in the financial industry is an asset.
• Strong analytical, written and verbal skills.
• Ability to work under pressure and manage multiple projects.

Responsibilities

• Coordinate receipt and application of project information to ensure regulatory compliance.
• Maintain client satisfaction through timely coordination and delivery of deliverables.
• Coordinate with Client Management and Production Operations to meet regulatory requirements.
• Complete operations using Microsoft Access, Excel, internal systems, and mainframe applications.
• Extract, enter and maintain large volumes of data accurately and on time.
• Perform quality control by validating data and proofreading documentation.

Skills

Analytical skills

Written communication

Verbal communication

Multitasking

Time management

Teamwork

Education

High School Diploma

Business Administration Diploma (asset)

Tools

Microsoft Access

Excel

Word

Mainframe applications

Windows

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Process Control Administrator will coordinate all aspects of a product or service offering for a client, from inception to installation to final delivery. They are responsible for various daily processes pertaining to proxy and non-proxy jobs. This position will be responsible for ensuring that proxy jobs are set up properly prior to distribution, ensuring accuracy and efficiently supporting Client Management Services to complete issuers' mailings for their shareholder meetings.

Key Job Functions/Responsibilities

• Coordinate the receipt and application of project information received from Issuers or their agents to ensure compliance with Regulatory requirements.
• Maintain client satisfaction through the seamless, timely coordination and delivery of accurately executed deliverables for Issuer clients.
• Coordinate with the Client Management and Production Operations teams to ensure communication and actioning of regulatory requirements are met and communicated to issuers in advance of such requirements.
• Complete operational duties using Microsoft Access, Excel, internal systems, and mainframe applications.
• Extract, enter, and maintain large volumes of alphanumeric data accurately and within required timelines.
• Perform quality control by validating data, comparing output against source materials, and proofreading documentation for accuracy and grammar.
• Identify document or job-detail deficiencies and report them to Client Management or the appropriate teams for resolution.
• Receive and review dockets, samples, search cards, and Work Orders; verify job-related information and provide required sign-off.
• Confirm that received and mailed materials match search-card and project requirements.
• Communicate Canadian processing updates and coordinate with Receiving and Finance as needed.
• Review issuer or agent mailing-project requirements to ensure compliance with applicable securities and corporate regulations.
• Coordinate, document, schedule, and monitor regulatory mailings, including Notice & Access projects.
• Work with Client Management, Production Operations, Sales, and clients to clarify job details, correct inconsistencies, and ensure regulatory compliance.
• Support Client Management with analytical reports, meetings, profile maintenance, and mainframe system updates.
• Assist in promoting and implementing services introduced through regulatory changes, including gathering internal and external client feedback for new products.
• Document processes and procedures for new or changing regulatory requirements.
• Understand and document client business needs, identify specifications, analyze requirements, and recommend appropriate solutions.
• Help coordinate accurate, timely shareholder-meeting mailings.
• Plan, track, and deliver quality products and services across assigned projects.
• Keep the Senior Manager, Client Relations informed of developments requiring attention or action.
• Perform additional duties as assigned or requested.
• Be available for overtime during Proxy season and other periods of high client demand or processing volume.

Basic Skill Level Requirements

• Education: High School Diploma or equivalent.
• Community College Diploma in Business Administration is an asset.
• Experience: 5 years’ experience in a similar position or equivalent is preferred.
• Knowledge and experience in Compliance, and Audit, is essential.
• Exposure to printing and financial business operations is preferred.Exposure to a detail-oriented environment.
• Previous experience in the financial industry is an asset.
• Skills: Strong analytical, written and verbal skills.
• Ability to work under pressure and manage multiple projects at one time.
• Good organization and time management skills.
• Ability to work both independently and in a team environment.
• Ability to communicate effectively with fellow associates, other departments, management, and outside vendors, as required.
• Advanced proficiency for Microsoft Outlook, Word, Excel and Access.
• Tools: Windows environment. All necessary advanced technological tools are provided.
• Exposure to database systems is an asset.

Compensation

Salary Range: 47,000 – 52,000 (CAD). Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

• Medical, dental, life and vision insurance.
• RRSP program with company match, paid parental leave, competitive vacation days and more.
• Medical insurance starts immediately upon hire.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Employment verification Education verification Credit inquiry Canadian criminal record check.

Vacancy Disclosure

This posting is for an existing and currently open position within Broadridge.

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Broadridge Financial Solutions (NYSE: BR)

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries. Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.