Senior Business Analyst - 12-month contract

Ontario Teachers Insurance Plan; Waterloo; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking organization as a Senior Business Analyst, where your insights will drive impactful business solutions. In this role, you'll engage with stakeholders to identify needs, analyze data, and propose innovative solutions that enhance business processes. With a focus on collaboration and quality, you'll lead initiatives that align with organizational goals while fostering a culture of inclusivity and growth. This is an exciting opportunity to contribute to meaningful projects in a supportive environment that values your expertise and encourages professional development. If you're ready to make a difference, this role is for you!

Benefits

Rewarding salary and bonuses

100% premium coverage group benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to learning resources

Flexible work-from-home options

Opportunities for advancement

Qualifications

• 8+ years in business analysis, process design, and testing.
• Strong communication skills to engage with stakeholders effectively.
• Experience with analytics tools and Microsoft 365 suite.

Responsibilities

• Provide business analysis expertise for process and system integrations.
• Lead evaluation of business processes and implement improvements.
• Develop test plans and collaborate with stakeholders on project scope.

Skills

Business Analysis

Data Analysis

Project Management

Communication Skills

Problem Solving

Process Improvement

Stakeholder Engagement

Leadership

Education

University Degree or College Diploma

Certification in Business Analysis

Tools

Microsoft 365 Suite

SQL

Python

Power BI

Tableau

Job description

Senior Business Analyst - 12-month contract

Enterprise Solutions Office location_on Waterloo, ON

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Assistant Manager, Business Solutions, you’ll engage with stakeholders as an advocate for the business to identify and describe business needs in terms of process and business requirements that will provide the best available solution to satisfy the need.

The core parts of your role will be to:

1. Provide business analysis expertise in various business process and system integrations across the organization including implementation of multiple concurrent business initiatives to support projects and technology solutions.
2. Examine business needs and goals. Capture and assess requirements, process and business problems to propose solutions and recommendations that improve existing business processes and promote effective and appropriate system solutions.
3. Lead the evaluation of current state and future state business processes, perform gap analysis and develop/implement process improvement solutions. Document business requirements including creation of process models, maps, workflows, and diagrams.
4. Develop test plans as required and be responsible for the execution of the test plans in conjunction with business units and the project and/or initiative stakeholders.
5. Collaborate with stakeholders to determine project scope, vision, cost benefit analysis, and risk factors. Work with stakeholders to develop detailed solutions, estimates, and project plans in support of the business goals and in compliance with project methodology.
6. Translate conceptual business requirements into a clear, comprehensible manner that is understandable to all stakeholders.
7. Follow organizational standards to maintain quality of service and confidentiality.
8. Develop practices and processes to ensure adherence to quality standards, change management, and release management processes. Identify strategic opportunities to add value to the business through improved processes, standards, and methodologies.
9. Manage and track the status of requirements and clearly illustrate the connectivity between business goals/needs, defined requirements, delivered solutions, testing, and validation throughout the project lifecycle.
10. Champion and participate in developing and advancing standards related to newer and emerging technologies.
11. Analyze and execute reporting metrics and provide recommendations/requirements/solutions to improve business intelligence to support management decisions.
12. Support enterprise roadmaps and planning by providing guidance on business need and impact that contributes to the overall requirements and organizational strategies and goals.
13. Provide technical leadership to junior team members and perform other duties within the Business Analyst function, as assigned.

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

1. A university degree, college diploma, or certification in a related field with advanced knowledge of best practices employed by the IIBA and BABOK.
2. 8+ years of progressive experience in business reporting, business analysis, process design, and testing.
3. High level of organizational ability with project management experience.
4. Demonstrated ability to analyze large data sets and present findings to enable effective business solutions.
5. Exceptional interpersonal, written, and oral communication skills and the ability to deal effectively with all levels of internal and external stakeholders. Excellent presentation, facilitation, and influencing skills required.
6. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
7. Experience with the Microsoft 365 suite of products including SharePoint, Project, Power Automate is desirable.
8. Experience working on multiple projects in parallel.
9. Knowledge of the Educational, Insurance, Financial, and/or Call centre Industries is considered an asset.
10. Data warehousing and business intelligence experience is considered an asset.
11. Experience with analytics tools (e.g., SQL, Python, Power BI, and Tableau).
12. Proven ability to coach and mentor on business solutions and context.
13. Process related certification/designation or commitment to complete. Lean, Six Sigma, Kaizen, 5S and other Lean disciplines connected with cross-functional team leadership of business improvement is required.
14. Exceptional ability to use innovative and effective methods to analyze data and produce business solutions that meet process requirements.
15. Demonstrated leadership with the ability to drive the implementation of complex business solutions with all levels of internal and external stakeholders.
16. Experience with issue tracking systems, working in agile/scrum environment, web, digital and mobile technology experience is an asset.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

• Rewarding salary and bonuses that truly value your dedication.
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
• Defined benefit pension plan for a financially confident retirement.
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
• Access to a wealth of learning resources, including LinkedIn Learning for professional development.
• Flexible work-from-home and hybrid options.
• Unlock your potential with opportunities for advancement.

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable, and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.