Senior Business Analyst

Pivotree; Ontario; On-site; CAD 90,000 - 95,000; Full time

Job summary

Pivotree is seeking an experienced Senior Business Analyst to join our Professional Services Delivery team. The role involves gathering and analyzing business requirements, providing consulting services, and ensuring successful software integration for clients. Ideal candidates will have a strong background in project management and excellent communication skills.

Qualifications

• 6+ years business/requirements analyst experience.
• Experience in agile and waterfall methodologies.
• Ability to work independently and in a team.

Responsibilities

• Gather and analyze business and system needs and requirements.
• Create and maintain project documentation including use cases and project plans.
• Coordinate with project stakeholders to ensure alignment and timely delivery.

Skills

Analytical Thinking

Problem Resolution

Customer Service

Time Management

Communication

Education

University degree in a related field

Tools

Microsoft Visio

Microsoft Project

JIRA

Job description

Direct message the job poster from Pivotree

We’re on the hunt for an experienced Senior Business Analyst (SBA) within our Professional Services Delivery team. In this role, you’ll be responsible for gathering, documenting, and analyzing business and system needs and requirements as well as providing consulting services to clients on how to achieve their needs (business improvements, technology alignment). The SBA is relied upon to provide clients with options to best integrate the commerce software into their business reality.

• Elicits and documents requirements using a variety of methods, such as interviews, document analysis, requirements workshops, surveys, site visits, business process mapping, use cases, and prototyping
• Proactively communicates and collaborates with project stakeholders, including external customers (i.e., clients, partners, vendors) and internal customers (i.e. Development, Technical Support, Training, Business Development, Marketing, other business units) to analyze needs and functional requirements.
• Coordinates and communicates with project teammates and management to ensure alignment of projects and timelines.
• Creates, delivers, and maintains the following: Use cases, user stories, process workflows, screen and interface designs, mockups, functional / business requirements documentation, project plans, training documentation
• Ensures changes and features are properly submitted / updated / assigned / escalated in the current Development ticketing system.
• Insures deliverables and feedback needed by Development & QA teams are provided in a timely manner to ensure overall delivery of projects on-time and within budget.
• Collaborates with the Technical Support, Training Teams and other departments/teams (Development, Sales, Business Development, Marketing, other business units, etc.) on the rollout of product updates to clients.
• Conducts pre-deployment BA Testing, User Acceptance Testing, and training support
• Assists Technical Support and Training Teams with training resources, setup, training, and support for new & upgraded products.
• Identifies areas for improvement and makes appropriate recommendations to clients, functional leaders across Pivotree pertaining to best practices, processes, templates, workflows and methodologies.
• Creates meeting minutes, ensures tasks are assigned, and follows up on status
• Actively updates the project WIKI with requirements, decision tracking, change requests, designs and approvals.

Key Skills and Competencies:

University degree in a related field or equivalent

● 6+ years business / requirements analyst experience with exposure to varied projects and

● 2+ years technical project management/coordination experience

● Experience working on agile and waterfall type methodologies

● Experience in designing web-based software

● Proficiency with the following: Email client software, Word, Excel, Microsoft Visio (or similar

modeling tool), Microsoft Project (or similar), and SQ, Confluence, JIRA tools

● Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations are a must.

● Strong analytical, problem resolution, technical, application / system troubleshooting skills with the ability to think clearly and resolve issues efficiently under pressure.

● Exceptional written and verbal communication, listening, observational, interpersonal, and customer service skills.

● Excellent organizational and time management skills with high attention to detail in a demanding, deadline-driven environment.

● Ability to successfully engage in multiple initiatives simultaneously.

● Ability to work independently with minimal supervision and collaborate effectively with other team members as-needed.

● Flexibility in scheduling and the ability to travel occasionally within Canada and the US are

requirements for this role. Authorized to work in Canada

Nice to Have:

• 4-5 years Experience with eCommerce and related software deployments
• Experience with SAP Hybris, Oracle ATG, VTEX, COVEO, MDM or other commerce platforms
• BA professional certification
• Business analysis: 6 years (Preferred)
• Business systems analysis: 4 years

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst, Project Management, and Consulting

• Industries

  IT Services and IT Consulting, IT System Custom Software Development, and Software Development

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