Senior Business Analyst

Sheridan College; Oakville; Hybrid; CAD 98,000 - 113,000; Full time

Job summary

Sheridan College is seeking an experienced Business Systems Analyst to collaborate with the Office of the Registrar. You will model process enhancements, analyze data trends, and implement system changes across PeopleSoft, Salesforce, and related tools to improve enrolment and academic processes.

You will lead workshops, document requirements, and coordinate with internal teams and external vendors to ensure successful delivery. This role is hybrid with on-site requirements at Trafalgar.

Qualifications

• 3-year diploma/degree in Information Technology, Business Analysis, Computer Science or a related field.
• 8 years of extensive experience in architecting, solutioning, developing, and operating business infrastructure and services.
• Minimum 2 years of PeopleSoft Campus 9.2 experience or comparable Student Information System experience (administration, configuration, setup and support).
• Minimum 2 years of Salesforce experience or comparable CRM solution experience (administration, configuration, setup, and integration).

Responsibilities

• Engaging with the Registrar community to model process enhancements to maximize enrolment.
• Researching information technologies to support enrolment trends and best practices.
• Designing and developing new or enhanced business processes for existing information systems.
• Facilitating system design changes to departments’ applications to improve efficiency and data accessibility.
• Leading the systems development process and coordinating with stakeholders.
• Providing analysis and development for the Academic Advisement module of PeopleSoft.
• Developing operational reports and data analyses for SIS databases and related systems.
• Assisting with requirements gathering, documentation, and status reporting to management.
• Leading large technical projects, managing deadlines and client expectations.

Skills

Business analysis

PeopleSoft

SQL

Tableau

Salesforce

Education

3-year IT/Business Analysis degree

Tools

TOAD

Tableau

Salesforce Reports

Job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

What You’ll Be Doing

• Engaging with the Office of the Registrar community to gain an understanding of their operations, systems and business functions to facilitate the modelling of process enhancements to maximize the institution’s enrolment;
• Researching emerging information technologies and evaluating the feasibility of specific process-enabling technologies and how they can be leveraged to support enrolment trends and leading-edge business practices;
• Designing, developing, and proactively recommending new or enhanced business processes in support of existing information systems and technology;
• Facilitating systems design changes or enhancements to departments’ applications, to increase the efficiency of department operations and improve quality, quantity and accessibility of information that is available;
• Acting as a facilitator of the overall systems development process;
• Providing a critical, technical, and analytical role in the development and maintenance to the Academic Advisement module of PeopleSoft;
• Developing, analyzing, and implementing functional operations related to enrollment, curriculum management, program management, credit transfer and other areas of PeopleSoft;
• Conducting complex business systems analysis and system design;
• Assessing, analyzing, and documenting requirements of new or existing processes/systems which integrate with other information systems;
• Setting project/implementation standards and constraints within the boundaries of College policies and departmental standards;
• Leading internal/external partner and vendor meetings to clarify business needs and defines scope of project/implementation;
• Advising supervisor of significance and scope of project/implementation; drawing up system specifications including deadline dates, task lists, order of completion, security precautions, resource requirements, and developing an implementation strategy, including testing procedures;
• Working with the IT development team, creating high level plan for User Acceptance Testing (UAT) and pre-production trials, to ensure high level requirements have been met;
• Training and development of end-users;
• Providing business data intelligence through the creation of reports and data analysis of the SIS database;
• Designing and developing customized reports using a variety of tools (i.e., SQL, TOAD software, PeopleSoft Report Writer, Tableau, Salesforce Reports, etc.);
• Analyzing data trends and recommending opportunities for business improvements;
• Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a knack for thinking critically about how processes flow and how to build systems.

You enjoy balancing many different tasks, staying organized and like to develop processes or systems to keep things running smoothly.

You have a highly collaborative spirit and strong interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

The Successful Candidate Will Also Meet The Following Requirements

• 3-year diploma/degree in Information Technology, Business Analysis, Computer Science or a related field;
• 8 years of extensive experience in architecting, solutioning, developing, and operating business infrastructure and services
• Minimum 2 years of PeopleSoft Campus 9.2 experience or comparable Student Information System (i.e. Ellucian/Banner/Colleague) experience that includes administration, configuration, setup and support;
• Minimum 2 years of Salesforce experience or comparable CRM solution (i.e. Microsoft Dynamics) experience that includes administration, configuration, setup, and integration to 3rd party solutions (equivalencies will be considered);
• Experience mapping processes and performing present state, future state and gap analysis used for business performance improvement;
• Sound experience with process design, system analysis and development, testing and implementation;
• Technical leadership including complex coding (i.e., SQL) and debugging of source code;
• Workshop development, facilitation, and training;
• Conducting cost benefit analysis and business case and project charter development;
• Experience with creating proposals, requirements gathering/documentation, and providing status reports for management;
• Experience leading large complex technical projects, including managing and negotiating deadlines, managing clients’ expectations and providing alternative solutions;
• Exceptional teamwork, leadership, client service orientation and communication (including presentation) skills;
• Demonstrated project leadership skills with an ability to effectively delegate tasks and provide constructive feedback;
• Formal training and experience in business analysis or structured systems analysis and design, and relational database technologies is preferred;
• The following will be considered and asset:
• Salesforce System Administration Certificate
• Business Analysis Certificate
• ITIL Certificate
• Project Management Certificate
• Quality Management Certificate

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Office of the Registrar

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0725-0898

Employee Group: Support Staff

Type of Vacancy: This is a replacement position

Payband: K

Hourly Range: $47.13 - $54.48

Hours/Week: 8:30 am – 4:30 pm

Hours: 35

Application Deadline: July 6, 2026

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.