Senior Branch Manager

Manulife/John Hancock; Toronto; On-site; CAD 74,000 - 123,000; Full time

Job summary

Manulife/John Hancock in Toronto, Ontario, is seeking a Senior Branch Manager to provide Daily Tier 1 supervision of CIRO-registered advisors. The role reports to the Regional Field Supervision Officer and focuses on fostering a compliant culture that protects clients, dealers, and advisors.

Responsibilities include approving daily, monthly, quarterly trade reports, reviewing accounts and KYC updates, delivering training on compliance, and conducting annual branch reviews.

Qualifications

• Ability to be registered as a Supervisor and Registered Representative with CIRO.
• Professional background in the financial services industry preferably with a CIRO dealer (minimum of 3-5 years).
• CIM/ RIME and Portfolio Manager Experience preferred.

Responsibilities

• Responsible for Tier 1 supervision, approval of daily, monthly, quarterly trade reports Review and approve new accounts and KYC updates.
• Provide training and education to advisor teams regarding compliance.
• Enhance compliance knowledge on regulatory compliance and supervision requirements and processes.
• Assist with investigations related to complaints and regulatory inquiries.
• Assist the firm in resolving compliance issues with respect to regulatory guidelines and interpretation of regulations.
• Perform annual branch reviews to foster meaningful and collaborative relationships between advisors and Supervision.
• Identify and elevate any areas of non-compliance.
• Build on the strength of the Supervision team by actively participating in team meetings, contributing toward team goals and participating on projects.

Skills

CIRO registration

Regulatory supervision

Financial services

Job description

The Opportunity

The Senior Branch Manager is a supervision management position within Manulife Wealth. The Senior Branch Manager is responsible for providing Daily Tier 1 supervision of advisors registered with the Canadian Investment Regulatory Organization (CIRO). This position reports directly to the Regional Field Supervision Officer for their region and is expected to encourage and foster a compliance culture focused on providing advice and supervision to protect clients, dealer and advisors.

Position Responsibilities

• Responsible for Tier 1 supervision, approval of daily, monthly, quarterly trade reports Review and approve new accounts and KYC updates.
• Provide training and education to advisor teams regarding compliance.
• Enhance compliance knowledge on regulatory compliance and supervision requirements and processes.
• Assist with investigations related to complaints and regulatory inquiries.
• Assist the firm in resolving compliance issues with respect to regulatory guidelines and interpretation of regulations.
• Perform annual branch reviews to foster meaningful and collaborative relationships between advisors and Supervision.
• Identify and elevate any areas of non-compliance.
• Build on the strength of the Supervision team by actively participating in team meetings, contributing toward team goals and participating on projects.

Required Qualifications

• Ability to be registered as a Supervisor and Registered Representative with CIRO.
• Professional background in the financial services industry preferably with a CIRO dealer (minimum of 3-5 years).

Preferred Qualifications

• CIM/ RIME and Portfolio Manager Experience preferred.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Statement

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Salary and Location

Location: Toronto, Ontario. Working Arrangement: Hybrid. Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Technology and Data

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Mission and Culture

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Accomplishments and Recognition

Recent awards include: 2026 Gallup Exceptional Workplace Award Winner, Manulife Named one of Forbes World’s Best Employers 2025, Financial Times World’s Best Employers Asia-Pacific 2026, We’ve been recognized as one of Canada’s Top 100 Employers 2026, #1 Life Insurer for AI Maturity by Evident 2026.