Bilingual Administrative Coordinator

Manulife/John Hancock; Montreal (administrative region); Hybrid; CAD 41,000 - 69,000; Full time

Benefits offered by this job

Health, dental & vision benefits

Pension plan with matching

Hybrid work arrangement

Generous paid time off

Job summary

Manulife/John Hancock is hiring a Bilingual Administrative Coordinator in Montreal to support Canada Retirement clients with varied administrative duties, requiring keen attention to detail and strong communication in a fast-paced setting.

You will join the Plan Administration Support team within Plan Member Services, delivering accurate and timely service and contributing to process improvements in a dynamic, client-focused environment.

Qualifications

• Bilingualism in English and French is an asset; in Quebec, proficiency in both languages required to support clients from various provinces.
• Relevant experience in a fast-paced customer-centric environment.
• Confidence and professionalism in interactions with internal and external customers.
• Exceptional problem-solving and organizational skills.
• Keen attention to detail; ability to anticipate needs and ensure clarity.

Responsibilities

• Processing urgent and complex retirement plan transactions.
• Gatekeep shared inboxes with accuracy and efficiency.
• Support team with internal reporting requests.
• Learn and execute tasks to support high volume periods.
• Provide high quality service to internal and external clients through accurate fulfillment of requests.
• Identify opportunities to gain efficiency in internal processes.

Skills

Bilingual English/French

Customer service experience

Strong communication

Organizational skills

Tools

AWD

MPS

Microsoft Excel

Microsoft Word

Job description

As a Bilingual Administrative Coordinator, you will fulfill varied tasks as requested, to help ensure service excellence to our Canada Retirement clients. This role is very administrative in nature, requiring keen attention to detail, ability to respond to changing priorities, and very strong communication, time management, and organizational skills. Most of your incoming requests will directly support the Plan Administration Support team within Plan Member Services.

Responsibilities

• Processing of urgent and sometimes complex retirement plan transactions.
• Gatekeep shared email inboxes as needed, with accuracy and efficiency.
• Support team members by following internal processes to request specialized reporting as needed.
• Learn and effectively execute various tasks performed within the team to support high volume periods.
• Provide high quality service to our internal and external clients through accurate and timely fulfillment of requests.
• Identify opportunities to gain efficiency in internal processes.

Required Qualifications

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Relevant experience in a fast-paced customer-centric environment.
• Confidence and professionalism in interactions with internal and external customers.
• Exceptional problem-solution skills.
• Exceptional organizational skills.
• Keen attention to detail which would be demonstrated not only by accurately fulfilling requests but also by actively probing and questioning to ensure consistency and clarity.
• Ability to anticipate needs and proactively consider impacts.

Preferred Qualifications

• Understanding of Group Retirements Services, pension legislation, Manulife systems and applications such as AWD and MPS is an asset.
• Proficiency in Microsoft Excel and Word.
• A strong team player, committed to being a positive contributor to the achievements of the team and of our business.
• Ability to anticipate needs and proactively consider impacts.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location: CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range

Salary range is expected to be between $41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• U.S. paid time off provisions (if applying in the U.S.) contact [e-mail] for more information.

Technology usage

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Ecosystem & mission

We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada's Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026