Senior BA/BSA – Personal Banking/Agile

BeachHead; Toronto; On-site; CAD 90,000 - 96,000; Full time

Job summary

BeachHead is seeking an experienced Senior Business Analyst/BSA to support the Needs Navigator project within Personal Banking for a major financial client in Toronto. The role operates in an Agile environment and focuses on delivering personalized financial recommendations to improve customer experience.

You will elicit requirements, write user stories, map processes, and lead backlog refinement while collaborating with cross-functional teams to ensure delivery aligns with stakeholder

Qualifications

• 15+ years of BA/BSA experience.
• 8+ years in Waterfall projects and 5+ years in Agile environments.
• Strong banking product knowledge: accounts, investments, personal credit.
• Proven requirements elicitation, analysis and documentation.
• Skilled in mapping business processes and creating process diagrams.
• Excellent stakeholder management and communication abilities.
• Proficient in writing user stories and managing product backlogs.
• Experience in Agile/Scrum ceremonies.
• Self-starter capable of ownership and driving initiatives.

Responsibilities

• Elicit requirements through stakeholder interviews, research, and sessions.
• Write clear user stories and acceptance criteria for agile workflows.
• Create end-to-end process flow diagrams and business maps.
• Lead backlog refinement and assist Product Owner prioritization.
• Collaborate with development and QA to clarify requirements and gaps.
• Participate in Scrum ceremonies: sprint planning, daily stand-ups, retrospectives.
• Support the team from discovery through delivery, ensuring requirements are met.
• Act as a key contact for clarification and issue resolution during delivery.
• Identify process improvements and recommend solutions to enhance deliverables.

Skills

BA/BSA experience

Stakeholder management

Agile / Scrum

Requirements elicitation

Process mapping

Communication

User stories

Backlog management

Self-starter

Tools

Jira

Confluence

Job description

Are you an experienced Business Analyst ready to thrive in an Agile environment? Working with one of our top financial clients, this role calls for a Senior BA/BSA – Personal Banking/Agile. This position involves working closely with a dynamic team to support the Needs Navigator project, a customer assessment tool used by branch advisors to enhance customer experience through personalized financial recommendations. The role offers an excellent opportunity to apply your analytical expertise and stakeholder management skills in a fast-paced financial services setting.

Pay rate range (CAD): $65.00/hr – $70.00/hr

Responsibilities

• Elicit requirements through stakeholder interviews, research, and requirements gathering sessions.
• Write clear, concise user stories and acceptance criteria for agile workflows.
• Create end-to-end process flow diagrams and business process maps.
• Lead backlog refinement sessions and assist the Product Owner in prioritizing work.
• Collaborate with development and QA teams to clarify requirements and address gaps.
• Participate in Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Support the team from discovery through delivery, ensuring requirements are well understood and met.
• Act as a key point of contact for requirement clarification and issue resolution during delivery.
• Identify process improvements and recommend solutions to enhance project deliverables.

Desired Skill-Set

• 15+ years of experience as a Business Analyst/Business Systems Analyst.
• At least 8 years in Waterfall projects and 5 years in Agile environments.
• Self-starter with the ability to take ownership and drive initiatives independently.
• Strong understanding of banking products, accounts, investments, and personal credit offerings.
• Proven experience in requirements elicitation, analysis, and documentation.
• Skilled in mapping business processes and creating process flow diagrams.
• Excellent stakeholder management and communication abilities.
• Proficient in writing user stories and managing product backlogs.
• Experience working within Agile/Scrum teams and participating in ceremonies.
• Strong analytical mindset to guide the team through ambiguity and incomplete requirements.
• Solution-oriented approach with creative problem-solving skills.

Nice to Have

• Prior experience with customer assessment tools or similar banking applications.
• Knowledge of financial regulations and compliance standards.
• Certification in Agile or Business Analysis (e.g., CBAP, PMI-PBA).
• Familiarity with requirements management tools such as Jira or Confluence.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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