Senior Applications Support Team Lead - Microsoft 365 SaaS

Associated Engineering; Calgary; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible/hybrid work arrangements

Competitive market salary

Shareholder opportunities

Pension program matching

Comprehensive benefits

Job summary

Associated Engineering is seeking an experienced Team Lead Applications Support - Enterprise Applications in Canada, Edmonton or Calgary. You will lead sustainment and support for enterprise applications, including Microsoft 365, SharePoint, and related services, while driving governance and continuous improvement across the portfolio.

You will report to the Director, Enterprise Applications, mentoring a team and coordinating with Service Desk, Cybersecurity, and vendors to ensure reliable

Qualifications

• Degree or diploma in Information Systems, Computer Science, Engineering, Business Technology or related discipline.
• 7+ years of progressive enterprise application support, leadership or service-management experience.
• ITIL or comparable IT service management training or certification is an asset.

Responsibilities

• Provide leadership, coaching, and performance management for the Applications Support team.
• Lead day-to-day sustainment and support for enterprise applications and platforms (Microsoft 365, Records Management, and COTS/SaaS).
• Coordinate major incidents and escalations with Service Desk, vendors, and internal teams.
• Oversee ownership and governance for the Microsoft 365 portfolio and related services.

Skills

Leadership

Enterprise application experience

Microsoft 365 knowledge

Incident management

Vendor management

Education

Degree or diploma in Information Systems/CS/Engineering/Business Technology/Business Administration

Tools

Microsoft 365/Office 365

SharePoint

Teams

OneDrive

Job description

Associated Engineering is seeking an experienced Team Lead Applications Support - Enterprise Applications in Canada, Edmonton or Calgary. You will lead sustainment and support for enterprise applications, including Microsoft 365, SharePoint, and related services, while driving governance and continuous improvement across the portfolio.

You will report to the Director, Enterprise Applications, mentoring a team and coordinating with Service Desk, Cybersecurity, and vendors to ensure reliable