Senior Applications Monitoring Analyst

Scene+; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An emerging and innovative company is seeking a Senior Applications Monitoring Analyst to enhance its critical applications and tools. In this hybrid role, you will ensure optimal performance and security of applications that support fraud detection and identity management. Collaborating with various departments, you will tackle operational challenges and drive improvements in processes. This position offers the opportunity to work in a dynamic environment with a focus on growth and customer satisfaction. If you have a passion for problem-solving and a desire to make an impact, this is the perfect opportunity for you!

Benefits

Competitive salary

Performance-based bonuses

Discounted rates on mortgages

Discounted banking services

Discounted movie tickets

Qualifications

• Hands-on experience with fraud detection and identity access management.
• Proficient in scripting languages for automation of tasks.

Responsibilities

• Monitor performance and uptime of critical applications.
• Plan and perform regular application upgrades and patches.

Skills

Fraud detection

Identity access management

Scripting languages (Python, PowerShell)

Problem-solving

Customer focus

Education

ITIL certification

Tools

Monitoring dashboards

Cloud data warehouse

Marketing and reporting platforms

Job description

Who we are

Join Scene+ and be part of Canada's most robust lifestyle loyalty program with over 15 million members and growing! We are a trusted brand, driven by the belief that there's always something to look forward to with rewards for every kind of life. Our goal is to become Canada's favorite loyalty program by nurturing our Members with rewards their way.

We're the exciting joint venture of Cineplex, Empire, and Scotiabank, blending the energy, optimism, and atmosphere of a startup with the support of three iconic Canadian companies. With over 100 team members and plans to grow more, we're an emerging, responsive company. We offer collaboration, accountability, challenges, and rewards to everyone who joins us.

Our motto is "Love what's next," and we believe it applies to your career too. Join us to help evolve the program, collaborate with amazing teams, and love what lies ahead.

Who we need

Reporting to the Director, IT Security, we are looking for a Senior Applications Monitoring Analyst. You will be responsible for administering, upgrading and supporting critical applications and tools that enable but are not limited to fraud detection, identity access management, cloud data warehouse, marketing and reporting platforms. You will apply in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and operational workflow. Your goal will be to ensure our fraud exposure is minimized and support our business operations and growth.

This is a hybrid role, working 5 days over a 2-week period in the office.

As our new Senior Applications Monitoring Analyst, you will focus on:

• Application monitoring & support. You will monitor the performance and uptime of critical applications ensuring to minimize any downtime for our customers and colleagues. You will set up and manage monitoring dashboards to detect issues in real-time and perform root cause analysis.
• Upgrades & Maintenance. You will be the primary point of contact to plan, schedule and perform regular application upgrades and patches to maintain system security, performance and compliance. You will also collaborate with key stakeholders to ensure application upgrades are compatible within our current ecosystem.
• Administrative tasks. You will oversee user access controls and manage permissions across applications, ensuring compliance with security policies and standards. You will also maintain accurate records of application configurations, upgrades and performance metrics.
• Collaboration. You will work closely with other departments such as Cybersecurity, Fraud, Legal, Marketing and Member services to assist in documenting processes, workflows and troubleshooting guides for knowledge sharing and effective implementation.
• Performance optimization. You will identify and execute on application performance optimization strategies, including software upgrades, tuning and configuration changes. You will establish KPIs to demonstrate target uptime are met and upgrades are made in a timely manner.

You bring:

• The experience. You have hands-on experience with fraud detection, identity access management, datastore management, marketing and reporting tools and are comfortable with learning application configurations quickly to support member onboarding with the right privileges.
• The analytical drive. You are curious and want to find root causes, resolve problems, and prevent recurring issues. You are innovative with excellent problem-solving skills. You have a growth mindset and work to advance your knowledge of the latest operational and technical challenges.
• The customer focus. You prioritize the experience of your customers, operating with a sense of urgency and empathy. You can independently manage multiple ongoing assignments under tight timelines and navigate the demands of stakeholders. You can translate technical concepts for a nontechnical audience and maintain professional communication and patience. You have a demonstrated ability to work in a respectful manner with groups from diverse backgrounds and with diverse experiences.
• You are proficient in scripting languages (e.g., Python, PowerShell) for automation of monitoring and support tasks.
• ITIL certification preferred.

Join us.

At Scene+, we cultivate an innovative and collaborative environment. Guided by our values, we aim to exceed the expectations of our partners and members.

We offer:

Perks: Enjoy a competitive salary and benefits package, performance-based bonuses, and extra rewards from our owners, including discounted rates on mortgages, banking, movies, and more.

Warmth: We foster a genuine culture where relationships, knowledge sharing, and creativity thrive.

Growth: Working for Scene+ offers exposure to a range of industries represented by our owners and partners. You'll have the chance to work on diverse initiatives, collaborate with cross-company teams, and expand your career path options both internally and with our owners.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A virtual interview with the Director, IT Security to further discuss how your experience aligns with the role and answer any questions you may have about the role.
• A final interview with the Hiring Manager and the Director of IT & Fraud. This is your opportunity to ask any last questions about joining Scene+.

Apply now.

If you have 70% of what we're looking for and 100% authenticity and passion, express your interest here. Please contact us by email at [e-mail] and let us know what accommodations or assistance we can provide you during the application process.

At Scene+, we're committed to diversity, equity, and inclusion. We strive to integrate these values into everything we do, from our partners and offers to our teams and interactions. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Color (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.