Application System Analyst

Sobeys; Stellarton; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Sobeys in Stellarton, NS is seeking a full-time Application System Analyst. This hybrid role can be based at Stellarton, Edmonton, Calgary or Mississauga.

You will provide remote IT incident support for the Retail environment, handle requests and changes within SLA, assist with deployments, documentation, and security compliance, and mentor teammates. Ideal candidates have 1–3 years in technical support, a college diploma or university degree in computer science or information systems, and

Qualifications

• 1–3 years relevant experience in technical support.
• College diploma or university degree in computer science, information systems or pursuance of, and/or equivalent work experience.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Able to develop and interpret technical documentation.
• Experience working in a Retail environment an asset.

Responsibilities

• Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support.
• Responsible for resolving incidents and fulfilling requests assigned within defined SLA.
• Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores.
• Develops support and troubleshooting guides for all new technology before deployment to Stores.
• Develops, updates and maintains Support Definition Documents.
• Complies with Release Management Processes and is responsible for developing Release artifacts.
• Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software.
• Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status.
• Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations.
• Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base.
• Complies with IT policies and procedures, especially those for quality and productivity standards.
• Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements.
• Mentors other team members and acts as a technical expert.
• Participates in IT projects.
• Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement).

Skills

Technical support

Documentation skills

Mentoring others

Education

College diploma or university degree in computer science / information systems

Job description

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full time opportunity for a Application System Analyst . This role can be based out of one our main offices including: Stellarton, NS; Edmonton & Calgary, AB; Mississauga, ON.

Responsibilities

• Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support.
• Responsible for resolving incidents and fulfilling requests assigned within defined SLA.
• Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores.
• Develops support and troubleshooting guides for all new technology before deployment to Stores.
• Develops, updates and maintains Support Definition Documents.
• Complies with Release Management Processes and is responsible for developing Release artifacts.
• Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software.
• Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status.
• Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations.
• Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base.
• Complies with IT policies and procedures, especially those for quality and productivity standards.
• Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements.
• Mentors other team members and acts as a technical expert.
• Participates in IT projects.
• Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement).

Qualifications

• #LI-Hybrid 1 to 3 years relevant experience in technical support.
• College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques
• Able to develop and interpret technical documentation.
• Experience working in a Retail environment an asset.