Senior Application Support / Systems Engineer

Raise; Toronto; On-site; CAD 113,000 - 138,000; Full time

Job summary

Raise is seeking a Senior Application Support / Systems Engineer to monitor and maintain application health, configure observability, and triage production incidents. The role emphasizes Kubernetes-based environments, CI/CD processes, and cloud-native systems.

The candidate will support production deployments, optimize performance, and collaborate with cross-functional teams. A strong background in distributed systems and monitoring tools is essential.

Qualifications

• Experience in application support and systems engineering in production environments.
• Hands-on experience with GCP and Google Kubernetes Engine (GKE).
• Proficient with observability/monitoring tools (Grafana/Prometheus/Datadog/etc.).
• Experience configuring monitoring, alerting, dashboards, and tracing.
• Strong background supporting Kubernetes-based environments.
• Experience with Jenkins and CI/CD processes.
• Proven production deployment and troubleshooting skills.
• Strong understanding of distributed systems and microservices.
• Experience with production incident management and root-cause analysis.
• Experience with cloud-based applications.

Responsibilities

• Monitor, health-check, and support production applications.
• Configure observability, dashboards, alerts, and tracing.
• Triage incidents in production and drive resolutions.
• Analyze performance and latency, optimize as needed.
• Provide Kubernetes-based application and systems support.
• Support CI/CD pipelines and production deployments.
• Work with distributed systems and microservices architectures.
• Handle cloud-based deployments and incident management.
• Communicate clearly with stakeholders and team members.

Skills

Application support

Systems engineering

Observability & monitoring

CI/CD processes

Incident management

Cloud-based applications

Kubernetes/GKE

Troubleshooting

Distributed systems

Communication skills

Education

Bachelor’s Degree in Computer Science

Tools

Grafana

Prometheus

Datadog

Dynatrace

Splunk

GCP

GKE

Jenkins

Job description

Senior Application Support / Systems Engineer

• Pay Rate: $82–$100/hour, depending on experience
• Contract Length: 6 Months
• Location: Toronto, Canada

Raise is currently hiring a Senior Application Support / Systems Engineer on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The Senior Application Support / Systems Engineer will be responsible for monitoring and maintaining application health, configuring observability and alerting solutions, triaging production incidents, troubleshooting performance and latency issues, and supporting Kubernetes-based environments.

The successful candidate will bring strong experience in application support, distributed systems, monitoring and observability, CI/CD processes, incident management, and production troubleshooting, with hands‑on experience supporting cloud-based and Kubernetes environments.

Your Impact:

• Application monitoring, health management, and production support
• Observability, monitoring, and alerting configuration
• Production incident triage, troubleshooting, and resolution
• Performance and latency analysis and optimization
• Kubernetes-based application and systems support
• CI/CD and production deployment support
• Distributed systems and microservices support
• Incident management and production troubleshooting
• Cloud-based application support

Qualifications

• Strong experience in application support / systems engineering within production environments.
• Hands‑on experience with GCP and Google Kubernetes Engine (GKE).
• Strong experience with observability and monitoring tools, such as Grafana, Prometheus, Datadog, Dynatrace, Splunk, or similar platforms.
• Experience configuring monitoring, alerting, dashboards, and distributed tracing solutions.
• Strong experience supporting Kubernetes-based environments.
• Experience with Jenkins and CI/CD processes.
• Proven experience supporting production deployments and troubleshooting production issues.
• Strong understanding of distributed systems and microservices architectures.
• Experience with production incident management, root‑cause analysis, and troubleshooting performance and latency issues.
• Experience supporting cloud‑based applications.
• Strong analytical, problem‑solving, and communication skills.

Preferred Skills

• Experience supporting large‑scale retail or eCommerce platforms.
• Familiarity with Datadog, Dynatrace, Splunk, Grafana, Prometheus, or similar monitoring and observability tools.
• Strong experience with GCP cloud services.
• Experience with GKE / Kubernetes in production environments.
• Experience with microservices architectures and distributed systems.

Education and Certifications

Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Management Information Systems (MIS), or a related technical discipline (or equivalent practical experience).

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

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