Senior Analyst - Pension Outsourcing

WTW; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

WTW Retirement consultants seek a Pension Outsourcing Senior Analyst to handle defined benefit plan administration services for clients, act as day-to-day project manager, and mentor junior staff. The role supports clients in Toronto or Montreal with a hybrid work arrangement.

You will manage client data, perform benefit calculations, and participate in special projects while ensuring quality and regulatory compliance.

Qualifications

• 2 to 5 years defined benefits plan administration experience.
• Bachelor’s or Master’s degree with quantitative coursework.
• Strong analytical and problem-solving skills; attention to detail.
• Proficiency in Excel and Word; client-focused approach.

Responsibilities

• Serve as primary daily contact to clients on delivery of services.
• Review work and deliverables of Analysts.
• Mentor less experienced associates.
• Prepare moderately complex benefits calculations and trust instructions.
• Collect, manipulate, reconcile, and review participant data; resolve issues.
• Follow and update documentation materials; ensure compliance with plan documents and regulations.

Skills

Defined benefits plan administration

Analytical skills

Client management

Communication

Education

Bachelor's/Master's degree with quantitative coursework

Tools

Microsoft Excel

Microsoft Word

Job description

WTW Retirement consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.

The Role

As a Pension Outsourcing Senior Analyst, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day-to-day project manager, contributing to client management and special projects, while also mentoring less experienced associates.

You Will Have The Opportunity To

• Serve as primary, daily contact to clients on delivery of services
• Review work and deliverables of Analysts
• Raise issues as appropriate to Consultants/Senior Consultants
• Enhance your expertise in retirement plan design and administration
• Be on a career path with growth and advancement
• Employ the most cutting-edge tools and resources and work with top talent in the industry
• Prepare moderately complex benefits calculations and trust instructions
• Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise
• Resolve more complex plan provision questions and issues surfaced by clients and colleagues
• Create internal administration manuals for clients if one does not exist
• Follow and update documentation materials as directed
• Employ Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
• Adhere to plan documents and government regulations in administering plans
• Maintain complete and accurate work papers and audit trails
• Manage and coach team to ensure progress against established budgets, timelines and quality standards
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Develop and train less experienced Analysts

This role can be based in either Toronto or Montreal, Canada and follows a hybrid work arrangement.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Qualifications

• 2 to 5 years defined benefits plan administration and manual calculation experience required
• Bachelor’s or Master’s degree in mathematics, statistics, finance or any other major with significant quantitative course work; with a strong academic record
• Strong knowledge of the fundamentals of defined benefit plan design
• Strong analytical and problem-solving skills
• Solid expertise in Microsoft Excel and Word
• Strong attention to detail
• Professional, client-focused approach to colleagues and assignments
• Seeks out experiences that may change perspective or provide an opportunity to learn new things
• Strong oral and written communication skills
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
• In office presence: 3 days per week

Compensation

The base salary compensation range being offered for this role is $65,000 to $85,000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.