Director - Pension Outsourcing

WTW; Toronto; On-site; CAD 90,000 - 125,000; Full time

Job summary

WTW Retirement consultants seek a Pension Outsourcing Director to lead defined benefit plan administration and client delivery. You will manage projects, mentor analysts, and serve as the day-to-day client contact, ensuring budgets, timelines, and quality standards are met.

You will contribute to complex benefit calculations, review data, and guide teams while leveraging Towers Watson tools and government regulations.

Qualifications

• Minimum of 13 years defined benefit plan administration and manual calculation experience.
• Bachelor’s or Master’s degree in mathematics, statistics, finance or related major with a strong academic record.
• Strong knowledge of the fundamentals of defined benefit plan design.
• Strong analytical and problem-solving skills.
• Solid expertise in Microsoft Excel and Word.
• Strong attention to detail.
• Professional, client-focused approach to colleagues and assignments.
• Fluency in English; French required for Quebec residents.
• In-office presence: 3 days per week.

Responsibilities

• Manage and coach team to ensure progress against budgets, timelines and quality standards.
• Serve as primary daily contact to clients on delivery of services.
• Respond to and resolve complex issues escalated by clients and colleagues.
• Review work and deliverables of colleagues.
• Raise issues to Directors when needed.
• Enhance expertise in retirement plan design and administration.
• Deliver projects to meet or exceed client expectations.
• Identify process improvements to increase client team efficiency.
• Develop and train junior Benefits Analysts.

Skills

Defined benefit plan administration

Microsoft Excel

Client management

Project coordination

English proficiency

French proficiency

Education

Bachelor’s or Master’s degree in mathematics/finance/statistics

Quantitative coursework with strong academic record

Tools

Excel

Word

Data manipulation tools

Job description

WTW Retirement consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

As a Pension Outsourcing Director, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day‑to‑day project manager, contributing to client management and special projects, while also mentoring less experienced associates.

You will have the opportunity to

• Manage and coach team to ensure progress against established budgets, timelines and quality standards
• Serve as primary, daily contact to clients on delivery of services
• Respond to and resolve complex issues, including those escalated by clients and colleagues
• Review work and deliverables of colleagues
• Raise issues as appropriate to Directors
• Enhance your expertise in retirement plan design and administration
• Be on a career path with growth and advancement
• Employ the most cutting‑edge tools and resources and work with top talent in the industry
• Prepare moderately complex benefit calculations and trust instructions
• Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise
• Resolve complex plan provision questions and issues surfaced by less experienced Analysts
• Follow and update documentation materials as directed
• Employ Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
• Adhere to plan documents and government regulations in administering plans
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Develop and train less experienced Benefits Analysts

The Requirements

• Minimum of 13 years defined benefit plan administration and manual calculation experience required
• Bachelor’s or Master’s degree in mathematics, statistics, finance or any other major with significant quantitative course work; with a strong academic record
• Strong knowledge of the fundamentals of defined benefit plan design
• Strong analytical and problem‑solving skills
• Solid expertise in Microsoft Excel and Word
• Strong attention to detail
• Professional, client‑focused approach to colleagues and assignments
• Seeks out experiences that may change perspective or provide an opportunity to learn new things
• Strong oral and written communication skills in English
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
• Bachelors or Associate Degree in Math, Business Administration, Statistics or related field, with a strong academic record
• In office presence: 3 days per week
• Strong oral and written communication skills in English and French is required for all candidates residing in Quebec.

Compensation

The base salary compensation range being offered for this role is $90,000 CAD -$125,000 CAD per year.

This role is also eligible for an annual short‑term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.