Senior Analyst, IT Network & Cloud Connectivity
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Benefits offered by this job
Job summary
Vale Base Metals in Toronto, Canada, seeks a Senior Analyst, IT Network & Cloud Connectivity to join the IT Operations & Projects team.
You will support global WAN, LAN, WLAN, SD-WAN, cloud connectivity, and remote site networks, ensuring reliability, security, and performance across corporate and site locations.
You will collaborate with cybersecurity, infrastructure, cloud, OT, service management, and MSPs to deliver secure, scalable network services for our global operations.
Qualifications
- Minimum 8 years of experience in enterprise networking, telecom, or cloud connectivity.
- Experience with global WAN, LAN, WLAN, SD-WAN, VPN, and cloud networking.
- Experience with incident, problem, change, and service management processes.
- Experience with multi-provider, managed services environments.
Responsibilities
- Support global WAN, LAN, WLAN, SD-WAN, Internet, telecom, cloud connectivity, and remote site networks.
- Act as senior escalation point for complex network issues.
- Ensure network services meet performance, availability, and resiliency requirements.
- Support governance, modernization, and security of network solutions.
- Collaborate with MSPs, providers, and internal teams to drive improvements.
Skills
Education
Tools
Job description
Ready to build a rewarding career in an industry that is growing?
We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.
Our mission is to improve lives and shape a better future together.
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.
Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.
We are seeking a Senior Analyst, IT Network & Cloud Connectivity to join our IT Operations & Projects team in Toronto, Ontario.
This is a permanent position supporting Vale Base Metals' global network infrastructure and connectivity services, including WAN, LAN, wireless, SD-WAN, Internet, telecom, cloud connectivity, and remote site network environments. In this role, you will contribute to the reliability, security, performance, and continuous improvement of business-critical network services that support mining operations, corporate functions, cloud platforms, data centers, and remote locations globally.
Reporting to the Manager, Network & Hosting Management, you will play a key role in supporting the performance, security, governance, and continuous improvement of Vale Base Metals' global network and connectivity services. You will collaborate with stakeholders across Cybersecurity, Infrastructure, Cloud Operations, Operational Technology (OT), Service Management, Project teams, telecommunications providers, and Managed Service Providers (MSPs) to enhance network reliability, strengthen operational controls, support modernization initiatives, and provide the secure connectivity that enables business operations across our global enterprise.
- Support the operation and reliability of global WAN, LAN, WLAN, SD-WAN, Internet, telecom, cloud connectivity, and remote site networking services.
- Act as a senior escalation point for complex network and connectivity-related issues.
- Support business-critical 24/7 network environments across corporate and operational sites.
- Help ensure network services meet performance, availability, resiliency, and business requirements.
- Support governance of enterprise network standards, connectivity models, and service designs.
- Participate in network modernization, WAN transformation, SD-WAN, wireless, cloud connectivity, and remote site initiatives.
- Ensure network implementations align with cybersecurity requirements, architecture standards, and operational support models.
- Identify risks, operational gaps, and supportability concerns within network solutions.
- Support the resolution of complex incidents and major outages impacting network services.
- Conduct technical analysis and root cause investigations for recurring issues and service disruptions.
- Partner with MSPs, telecommunications providers, and internal teams to drive corrective actions and service improvements.
- Review network changes for operational readiness, implementation risks, monitoring requirements, and support impacts.
- Monitor network availability, performance, utilization, latency, bandwidth consumption, and capacity trends.
- Identify opportunities to improve resilience, performance, monitoring effectiveness, and operational efficiency.
- Collaborate with Infrastructure Operations, Security, Cloud Operations, Applications, and Site teams to strengthen detection and response capabilities.
- Support initiatives that reduce recurring incidents and improve end-user experience.
- Support onboarding and operational acceptance of new network services and connectivity solutions.
- Validate documentation, runbooks, CMDB records, support models, monitoring coverage, and escalation processes.
- Ensure internal teams, MSPs, and vendors are prepared to support newly implemented services.
- Participate in post-implementation reviews and continuous improvement activities.
- Collaborate with telecommunications providers, MSPs, and technology vendors to drive service quality and operational excellence.
- Support governance reviews, performance assessments, and service improvement initiatives.
- Translate technical findings into actionable business recommendations for stakeholders.
- Promote operational discipline, accountability, and best practices across the network services environment.
You are a collaborative and technically strong networking professional who thrives in a complex global environment. You enjoy solving challenging connectivity issues, improving service performance and partnering with business and technical stakeholders to deliver reliable, secure, and scalable network services.
You possess deep technical expertise in enterprise networking technologies and are comfortable working across traditional infrastructure, cloud connectivity, operational technology environments, and managed service ecosystems
- Minimum 8 years of experience supporting enterprise networking, infrastructure, telecommunications, or cloud connectivity environments.
- Experience working with global WAN, LAN, Wireless, SD-WAN, VPN, and cloud networking technologies.
- Experience supporting incident, problem, change, and service management processes.
- Experience working within a multi-provider, managed services environment.
- Experience supporting business-critical operational environments across multiple locations.
- College Diploma in Information Technology, Computer Science, Engineering, Telecommunications, or a related discipline.
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field is considered an asset.
- Strong knowledge of enterprise networking technologies including WAN, LAN, WLAN, SD-WAN, MPLS, VPN, Internet, telecom, and cloud connectivity services.
- Strong understanding of routing, switching, wireless networking, DNS, DHCP, QoS, firewalls, and network segmentation.
- Knowledge of cloud networking and hybrid connectivity architectures.
- Understanding of network monitoring, observability, performance analytics, and operational governance.
- Familiarity with ITIL service management practices including Incident, Problem, Change, Availability, and Capacity Management.
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Ability to translate technical challenges into clear business recommendations.
- Continuous improvement mindset focused on reliability, resiliency, security, automation, and customer experience.
- ITIL Foundation certification.
- Cisco CCNA or CCNP certification.
- SD-WAN certification.
- Azure Network Engineer Associate or equivalent cloud networking certification.
- Network security or infrastructure-related certifications.
- Experience supporting global network transformation or modernization initiatives.
- Competitive compensation including a variable annual incentive plan
- Participation in a competitive Defined Contribution Pension package
- Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
- Leave for all of life’s reasons (vacation, personal, sick, parental)
- Work culture dedicated to safety, diversity & inclusion, and career growth
- Employee Family Assistance Program
- Virtual Healthcare online
- Online training and career development opportunities
Toronto, Canada’s largest city and financial hub, is a center of innovation, commerce, and culture. Known for its diverse economy and vibrant urban environment, Toronto offers unparalleled access to talent, technology, and global connectivity.
Our Toronto office serves as a strategic hub for corporate functions, technology development, and business operations. Here, we drive initiatives that support Vale Base Metals’ global operations, leveraging advanced analytics, digital transformation, and strategic planning to ensure operational excellence across all regions.
Toronto’s dynamic ecosystem enables collaboration with leading technology partners, universities, and research institutions, fostering innovation in mining and metals processing. This location is integral to shaping the future of sustainable mining and advancing our commitment to responsible resource development.
At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.
We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other
fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.
Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.
Accommodation is available throughout our recruitment process for applicants with disabilities.
Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.
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