Senior Analyst, IT Cloud & Infrastructure
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Benefits offered by this job
Job summary
Vale Base Metals in Toronto seeks a Senior Analyst, IT Cloud & Infrastructure to join the IT Operations & Projects team. This permanent role oversees cloud and infrastructure platforms, focusing on reliability, security, governance, and continuous improvement across global services.
You will partner with Cybersecurity, IT Operations, Applications, and MSPs to strengthen operational excellence, ensure compliance, and align services with business objectives across the organization.
Qualifications
- Minimum 8 years of experience with cloud, infrastructure, datacenter, hosting, storage, or related environments.
- Experience in hybrid cloud and on-premises environments.
- Experience with ITIL-based service management practices.
Responsibilities
- Support enterprise cloud, hosting, virtualization, storage, backup, and recovery services.
- Identify opportunities to optimize cloud consumption, automation, performance, resiliency, and cost efficiency.
- Collaborate with MSPs and internal teams to improve service stability and outcomes.
- Translate technical findings into actionable recommendations for leaders.
Skills
Education
Tools
Job description
We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.
Our mission is to improve lives and shape a better future together.
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.
Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.
We are seeking a Senior Analyst, IT Cloud & Infrastructure to join our IT Operations & Projects team in Toronto, Ontario. This is a permanent position that will support the operation, governance, reliability, security, and continuous improvement of Vale Base Metals' cloud and infrastructure platforms.
Reporting to the Manager, Network & Hosting Management, you will play a critical role in supporting the reliability, security, governance, and continuous improvement of our global cloud and infrastructure services. You will partner with stakeholders across Cybersecurity, IT Operations, Applications, Project Delivery, Service Management, and Managed Service Providers (MSPs) to strengthen operational excellence, enhance resiliency, support cloud governance initiatives, and ensure technology services remain secure, stable, recoverable, and aligned with business objectives across our global organization
- Support enterprise cloud, hosting, virtualization, storage, backup, and recovery services.
- Validate that infrastructure services are delivered against agreed service levels, operational procedures, and security requirements.
- Act as an escalation point for complex operational issues across hosting and cloud platforms.
- Support the availability, stability, resilience, and supportability of infrastructure services.
- Support day-to-day cloud operations, governance, monitoring, and service ownership activities.
- Identify opportunities to optimize cloud consumption, automation, performance, resiliency, and cost efficiency.
- Reinforce governance practices, operational controls, standards adherence, and service accountability.
- Contribute to continuous improvement initiatives across cloud and infrastructure platforms.
- Support complex incidents, major incidents, problems, and changes involving cloud, hosting, storage, and related infrastructure services.
- Analyze root causes, recurring issues, and service risks while driving corrective and preventative actions.
- Ensure operational readiness and risk assessments are completed for infrastructure changes.
- Collaborate with MSPs and internal teams to improve service stability and outcomes.
- Support enterprise backup, recovery, disaster recovery, and business continuity processes.
- Review recovery readiness, restore testing outcomes, retention compliance, and operational risks.
- Participate in transition-to-run activities for new technologies and infrastructure services.
- Validate runbooks, monitoring, support models, CMDB records, and operational procedures prior to service acceptance.
- Monitor availability, capacity, performance, backup success, and infrastructure health trends.
- Identify risks, bottlenecks, and opportunities for operational improvement.
- Maintain accurate asset, configuration, and operational documentation.
- Support audit, compliance, and governance activities through operational evidence and control validation.
- Collaborate with infrastructure, security, application, identity, workplace, and project teams to resolve issues and improve service delivery.
- Work closely with MSPs and technology vendors to ensure service quality and operational accountability.
- Translate technical findings into actionable recommendations for leaders and stakeholders.
- Support and mentor junior team members while promoting operational excellence and consistent practices.
- You are a highly collaborative technology professional with a passion for operational excellence, infrastructure reliability, and continuous improvement.
- You thrive in complex enterprise environments and enjoy partnering with stakeholders to solve problems, optimize services, and deliver secure, scalable technology solutions.
- You possess strong technical expertise across cloud and infrastructure platforms and can effectively translate technical findings into practical business recommendations.
- Minimum 8 years of experience supporting cloud, infrastructure, datacenter, hosting, storage, backup, or related enterprise technology environments.
- Experience working within complex hybrid cloud and on-premises environments.
- Experience supporting service management processes including Incident, Problem, Change, Capacity, and Availability Management.
- Experience working with Managed Service Providers (MSPs), vendors, and cross-functional technical teams.
- College Diploma in Information Technology, Computer Science, Engineering, or a related discipline.
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field is considered an asset.
- Strong knowledge of cloud infrastructure, virtualization, storage, backup, recovery, and hosting operations.
- Understanding of Microsoft Azure and/or other enterprise cloud platforms.
- Familiarity with ITIL-based service management practices.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to assess operational risk and drive continuous improvement initiatives.
- Excellent stakeholder management, communication, and relationship-building skills.
- Ability to translate complex technical concepts into practical business recommendations.
- Continuous improvement mindset focused on reliability, automation, standardization, security, and operational excellence.
- ITIL Foundation certification.
- Microsoft Azure Administrator, Azure Solutions Architect, AWS, VMware, cloud security, backup, or storage certifications.
- Experience with operational governance, compliance, audit support, and cloud optimization initiatives.
- Competitive compensation including a variable annual incentive plan
- Participation in a competitive Defined Contribution Pension package
- Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
- Leave for all of life’s reasons (vacation, personal, sick, parental)
- Work culture dedicated to safety, diversity & inclusion, and career growth
- Employee Family Assistance Program
- Virtual Healthcare online
- Online training and career development opportunities
Toronto, Canada’s largest city and financial hub, is a center of innovation, commerce, and culture. Known for its diverse economy and vibrant urban environment, Toronto offers unparalleled access to talent, technology, and global connectivity.
Our Toronto office serves as a strategic hub for corporate functions, technology development, and business operations. Here, we drive initiatives that support Vale Base Metals’ globaloperations, leveraging advanced analytics, digital transformation, and strategic planning to ensure operational excellence across all regions.
Toronto’s dynamic ecosystem enables collaboration with leading technology partners, universities, and research institutions, fostering innovation in mining and metals processing. This location is integral to shaping the future of sustainable mining and advancing our commitment to responsible resource development.
At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.
We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each otherfairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.
Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.
Accommodation is available throughout our recruitment process for applicants with disabilities.
Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.
Pay Grade: F4T
Minimum Starting Salary: CAD $100,000
Apply by: Friday, Sep 25, 2026
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