Systems Analyst

Ippolito-Group-; Burlington; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

In Office

Job summary

Ippolito-Group- in Burlington, ON, seeks an IT Support Specialist to be the primary contact for technical issues and service requests. You will manage tickets, troubleshoot problems, and document resolutions while setting up and maintaining desktops, laptops, and mobile devices.

You will assist with onboarding/offboarding, Microsoft 365, Active Directory, networks, servers, and other business applications, coordinating with vendors as needed.

Qualifications

• 1-3 years of IT support or systems experience.
• Post-secondary education in computer science, information technology, or related field, or equivalent experience.
• Hands-on experience supporting Windows devices, workplace hardware, Microsoft 365, user accounts, applications, and basic networks.
• Strong troubleshooting, organization, communication, and customer-service skills.
• Ability to work independently in a stand-alone role and take ownership.
• Flexible, team-oriented approach and willingness to pitch in.
• Comfort working in office with changing priorities.
• Experience with ticketing systems, mobile device support, Azure/cloud, SQL, PowerShell, or ITIL is an asset.

Responsibilities

• Act as the primary first point of contact for technical issues and service requests.
• Manage support tickets, troubleshoot problems, document resolutions, and follow issues through to completion.
• Set up, maintain, and support desktops, laptops, mobile devices, printers, scanners, software, user accounts, and workplace technology.
• Support onboarding and offboarding activities, including hardware, software, and access setup.
• Assist with Microsoft 365, Active Directory, networks, servers, telephony, security systems, and other business applications.
• Coordinate with external vendors and internal stakeholders when additional expertise is required.
• Maintain clear support documentation, user guides, process maps, and training materials.
• Contribute to IT projects and adapt as priorities change.
• Participate in occasional after-hours or on-call support when needed.

Skills

Troubleshooting

Organizational skills

Communication

Customer service

Ticketing systems

Azure or cloud

SQL

PowerShell

ITIL practices

Independent work

Education

Post-secondary education in computer science or IT

Tools

Microsoft 365

Active Directory

Windows devices support

Azure

SQL

PowerShell

Job description

WHAT WE OFFER

• Competitive compensation
• A supportive and collaborative team environment
• Opportunities for growth and development
• A fast-paced, team-oriented workplace

WHAT YOU'LL DO

• Act as the primary first point of contact for technical issues and service requests.
• Manage support tickets, troubleshoot problems, document resolutions, and follow issues through to completion.
• Set up, maintain, and support desktops, laptops, mobile devices, printers, scanners, software, user accounts, and workplace technology.
• Support onboarding and offboarding activities, including hardware, software, and access setup.
• Assist with Microsoft 365, Active Directory, networks, servers, telephony, security systems, and other business applications.
• Coordinate with external vendors and internal stakeholders when additional expertise or support is required.
• Maintain clear support documentation, user guides, process maps, and training materials.
• Contribute to IT projects and pitch in across all areas of the department as priorities change.
• Participate in occasional after-hours or on-call support when needed.

WHAT YOU BRING

• 1-3 years of related IT support or systems experience.
• Post-secondary education in computer science, information technology, or a related field, or an equivalent combination of education and practical experience.
• Hands-on experience supporting Windows devices, workplace hardware, Microsoft 365, user accounts, applications, and basic network environments.
• Strong troubleshooting, organization, communication, and customer-service skills.
• The ability to work independently and take ownership in a stand-alone role.
• A flexible, team-oriented approach and a genuine willingness to pitch in wherever needed.
• Comfort working fully in office and responding to changing operational priorities.
• Experience with ticketing systems, mobile device support, Azure or cloud technologies, SQL, PowerShell, or ITIL practices is an asset.

You are a practical problem-solver who can balance independent ownership with a collaborative mindset. You are comfortable being the go-to IT resource, communicating with people at all levels, and stepping outside a narrow job scope to help the business succeed. If you enjoy a broad role where no two days are exactly the same, we’d like to hear from you.

Hours of Work

Monday to Friday 9:00 a.m. to 5:00 p.m.

Work Arrangement

• In Office
• Position Type: Non-Union
• Employment Status: Full-Time
• Compensation: Range $55,000 to $65,000
• Work Location: 201 North Service Road, Burlington, Ontario