Senior Analyst, Customer Relationship Management

EKU Master of Public Administration Program; Richmond; Sur place; CAD 90 000 - 120 000; Plein temps

Résumé du poste

The EKU Master of Public Administration Program is seeking a Senior CRM Analyst to provide technical leadership for CRM systems, especially Slate, and to manage daily operations, security, and system integrity from Richmond Campus. This role collaborates with IT and campus units to ensure reliable data and optimized processes.

Minimum qualifications include a Bachelor's degree with two years in a university setting; relational databases knowledge is essential.

Qualifications

• Bachelor's Degree required; Master's Degree preferred.
• Two years of experience required; university setting preferred.
• Knowledge of relational databases and software languages.

Responsabilités

• CRM oversight: lead the University's CRM system operations and coordinate between technical and functional teams.
• Project management and leadership: manage tasks, provide updates, and lead CRM analysts.
• Collaboration and training: work with campus units, run trainings on the CRM system.

Connaissances

CRM

Project management

Leadership

SQL

Formation

Bachelor's degree

Master's degree preferred

Outils

Slate CRM

Relational databases

Description du poste

• 497756
• Richmond Campus
• Technology Positions
• Fulltime Staff

Title: Senior Analyst, Customer Relationship Management
Position Type: Fulltime Staff
Search Type: External - minimum 7 days
Department: 52R000 - Information Technology
Division: 1R0105 - Information Technology
Position Location: Richmond Campus
Driver Classification: Non-Driver
FLSA: Exempt
Schedule Type: Full Time (37.5 hrs per week or more)
Hours Per Week: 37.5
Additional Schedule Details:
Posted Salary Grade: Exempt - G22
Retirement: KTRS
Contact Person: Tiffany Hampton
Job Summary/Basic Functions: The Senior CRM Analyst provides technical leadership in the analysis, design, development, integration, and testing of complex technical mission-critical systems that utilize system information systems (SIS) data. Participates in strategic technical decision-making and manages daily operations and system security. provides system problem resolutions to university users through knowledge of software/language and system data and the development of best practices through research. This is done to serve the University's information needs and to assist in easy facilitation of productive business practices of the University.
Minimum Qualifications:
Education: Bachelor's Degree Required, Master's Degree Preferred.
Experience: Two years of experience required. Experience working in a university setting in a programming or CRM related field preferred.
Must have knowledge of relational databases and computer software and languages. University experience is preferred.
Licensure & Certifications:
Preferred Qualifications:
Job Duties:

• 40% - CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements. - (Essential)
• 40% - Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results. - (Essential)
• 20% - Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross-functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices. - (Essential)

Sponsorship: This position is not eligible for visa sponsorship.
Funding Source: Institutional
Open Until Filled: Yes
Special Instructions:
EEO Statement: Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.
Background Check Statement: Offers of employment are contingent upon a satisfactory background check.