Analyst, Marketing & Engagement

EKU Master of Public Administration Program; Richmond; On-site; CAD 74,000 - 111,000; Full time

Job summary

Eastern Kentucky University seeks a Marketing & Engagement Analyst at the Richmond Campus to analyze, measure, and optimize recruitment and engagement efforts. This role emphasizes data-driven decision-making to ensure campaigns are effective and continuously refined.

You will collaborate with Marketing Strategy, Digital Experience & Creative, and Communications teams, using data to evaluate campaigns, audience behavior, and conversions to boost enrollment and student success.

Qualifications

• Bachelor's degree in data analytics, marketing, business, or communications.
• Master’s degree preferred.
• At least two years of marketing analytics and CRM reporting experience.
• Experience with Technolutions Slate or similar CRM platforms.
• Strong data visualization and predictive analytics background.

Responsibilities

• Monitors and analyzes marketing and engagement metrics; builds dashboards and reports using Slate, Google Analytics, CRM data, and other analytics tools.
• Researches prospective student behaviors and market trends to inform marketing strategy and segmentation.
• Implements A/B testing, automation, and behavioral triggers to improve engagement and conversion rates.
• Collaborates with Admissions, Enrollment Management, Student Success, and Institutional Research for data alignment and decision-making.

Skills

Marketing analytics

CRM reporting

Data visualization

Predictive analytics

Digital engagement analysis

Slate (Technolutions Slate)

Education

Bachelor's degree in Data Analytics, Marketing, Business, or Communications

Master’s degree preferred

Tools

Technolutions Slate

Google Analytics

Job description

• 497781
• Richmond Campus
• Marketing Positions
• Fulltime Staff

Title

Analyst, Marketing & Engagement

Position Type

Fulltime Staff

Search Type

External - minimum 7 days

Department

30R003 - StudentSuccess, Outreach&Opportunity

Division

5R0000 - Student Success, Engage & Oppor

Position Location

Richmond Campus

Driver Classification

Non-Driver

FLSA

Exempt

Schedule Type

Full Time (37.5 hrs per week or more)

Hours Per Week

37.5

Additional Schedule Details

Some evenings and weekends required.

Posted Salary Grade

Exempt - G23

Retirement

KTRS

Contact Person

Dan Hendrickson

Job Summary / Basic Functions

The Marketing & Engagement Analyst is responsible for analyzing, measuring, and optimizing EKU’s student recruitment and engagement efforts. This role plays a key part in data-driven decision-making, ensuring marketing campaigns, digital engagement strategies, and student outreach efforts are highly effective, targeted, and continuously refined.

Working closely with the Marketing Strategy, Digital Experience & Creative, and Communications & Content teams, the Marketing & Engagement Analyst uses data to evaluate campaign performance, audience behavior, and conversion trends, providing insights that enhance EKU’s enrollment, retention, and student success initiatives.

Minimum Qualifications

• Education: Bachelor’s degree in Data Analytics, Marketing, Business, Communications, or a related field.
• Master’s degree preferred.
• Experience: Experience can be substituted for specific degree requirements but not educational level. Minimum two years of experience in marketing analytics, digital engagement analysis, CRM data reporting, or market research.
• Experience With Technolutions Slate Or Similar CRM Platforms Preferred.
• Strong background in data visualization, performance tracking, and predictive analytics.

Job Duties

• 40% - Monitors and analyzes marketing and student engagement metrics across digital platforms, CRM campaigns, email marketing, social media, and paid advertising. Develops dashboards and reports using Technolutions Slate, Google Analytics, CRM data, and other analytics tools to track campaign effectiveness, audience engagement, and conversion rates. Provides actionable insights to optimize marketing and recruitment strategies, ensuring continuous improvement. - (Essential)
• 30% - Conducts research on prospective student behaviors, trends in higher education marketing, and competitive positioning to inform marketing strategy. Uses data-driven methodologies to develop audience segmentation models, personas, and engagement strategies for targeted marketing. Analyzes retention and persistence data to identify key touchpoints for engagement and communication. - (Essential)
• 20% - Works with the Marketing Strategy team to implement A/B testing, automation workflows, and behavioral triggers to improve engagement and conversion rates. Assesses email, web, and digital ad performance, recommending refinements based on data insights. Monitors engagement trends and adjusts marketing strategies based on real-time analytics. - (Essential)
• 10% - Partners with Admissions, Enrollment Management, Student Success, and Institutional Research to ensure data alignment and strategic decision-making. Supports the Associate Director in marketing performance reviews and strategic planning efforts. Recommends process improvements to enhance data collection, reporting, and analytics integration within marketing workflows. - (Essential)

Sponsorship

This position is not eligible for visa sponsorship.

Funding Source

Institutional

Open Until Filled

Yes

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.